[Resolved]  Videocon Industries Limited — AKAI (Videocon) LCD TV stopped working after 1 yr

Address:

South 24 Parganas, West Bengal

My LCD TV stopped working just after 1yr ... and the company refused to repair even after the fact that the shop had promised that the TV has a 7yr warranty.

The price of the crappy LCD TV was 30k INR.


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I had bought a Akai Bravo LCD TV model # 32LW7 on 20-May-2008. And I had to
go to Helsinki for a business related long-term trip the very next day.
Hence I was not present at the time of installation of the LCD and also was
not able to mail the stamped warranty card back to Videocon. Surprisingly,
just after the 1-year warranty period was over, the lcd set started giving
problem - no picture although there was sound and I was able to change
channels etc. A service agent identifying himself as Mr. Biswajit Mukherjee
followed-up (on KL[protected] by paying two visits without any clue of the
root cause of the problem. Following his second visit, even the sound is
not working after a spark. On opening the back cover (to find the facts), I
found that the earth (ground) green cable was kept loose inside the power
board (PCB) which led to the electrical short-circuit (possibly in
temporary contact with transformer or capacitor output). Hence, I raised
another ticket # KL79A30066.

I have complaints against Videocon (Akai-India) on two counts :-
1> Why does a LCD TV has a display problem within 1.5 years of purchase ?
2> Can't we expect some level of professionalism from a service agent from
a renowned company like Videocon ?
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