Uber Bangalore — not able to book my cab

It's almost a month that i have raised a issue of not able to book the cab, due to technical error, team asked me to share the screen shot which i have share from them, i have taken so many follow up but no one is there to respond on that follow up. I don't what should i do. I think that uber provide you the best transportation facility but due to this issue i realize that n they are the worst one.