Uber — charged twice for one trip and uber did not accept the payment method

Address:	Coimbatore, Tamil Nadu
Website:	www.uber.com/in/en

Hi,

I took uber on oct 5, 2018 and before booking the cab i changed my payment option as cash. After cab arrived i checked the payment option and it was showing as cash. During completion of the trip i received 241 rs as trip fare in my application to pay the same via card and driver received 286 as cash in his application. I already logged about this incident with uber but they are telling its outside cash payment and i need to agree on the same. Also they are asking me to pay the amount via card as well. If i choosen payment as card then i should not receive the bill in driver's application but driver received it and asked to pay for it. If i choosen cash as payment then i should not get the card payment in my application. Here i told many times but uber customer service claiming it was not their mistakes. Why should i pay for single trip twice even i have no issues in my end. Even uber authority not agreeing to validate the issue from their end. If they check the trip sheet of the driver they might resolved this earlier. They did not help with this and really made me worried about the trip. Can you please do the needful from your end?

My mail i'd - [protected]@gmail.com