Uber India Complaints & Reviews

I am a daily passenger o[censored]ber.in some previous days, i have felt a lot of issues. Whenever i or driver cancel a ride, uber charges an extra fee. When driver cancel, it is not my fault. Moreover, they dont tell us they will charge an extra amount in the next ride, beforehand. Sometimes, we dont have lot of money and faces arguments with drivers. Uber also refund that extra charge amount in terms o[censored]ber credits, which forces us to travel with uber, the next time. Also, they dont have any customercare portal, where we can contact them. Today also, they charged me very high fare and i dont even know the reason. Perhaps due to the earlier ride, which the driver cancelled, with no fault of mine. First, i want to request you to take a serious action against uber. Secondly, i want compensation from uber. Also i request you to talk to uber about customercare portal.

My name is vishal upadhyay... Mo :[protected]... I have requested uber but driver behaviour was not good... He just a 10 step away from my location but he rejected to come to my point... Now we were at my flat's gate which is a common location... Now i bookd uber again then another driver telling that location is too far... Now driver cancelled my trip and i have been charged for it... Is this service o[censored]ber??

I booked cab with uber, but there was mo option to submit coupen code, which they have sent on my registered mobile no.[protected]. So did full payment as they asked. Please look in this issue, i request you for the same, cab book from: rafi ahmed kidwai road, sewri, to destination: versova yari road, bus depot. & travel through uber ride cab no. Mh 46ad5296.
Uber message on my mbl no[protected]
Cheers to the weekend with 50% off 3 non-uberpool rides in mumbai, valid till august 20. Use code '75weekend'. Max discount per ride is rs 75. Hit the road now!

Hi,

This is just to highlight the pathetic experience with uber. I signed up for a new account -[protected] using my sister referral code. I was promised rs 50 off each of my first 3 rides.

However, the promo code was not applied on my first ride and i never booked a cab the second time. I got a call from the driver around 6.30 on the same day. I informed him i never booked it second time. Unfortunately, i was charged rs52 for the cancellation.

It is a fraud and it is wrong practice followed by uber to get more customers. I need a rs 50 off my first ride and rs.52 the cancellation charge since i never booked it the second time.

Thank you

I booked the uber cab for my family at 12:37 pm on 14th august. As per the uber app the cab supposed to reach the pickup point withing 8 mins. I called the driver just after the booking and he responded that he will come in 10-15 mins. I waited he did not come. Then i called many time to him but he did not pick up the call pfa the screen shot of the same.
I booked the cab for my family who had their flight at 14:30.

Then we tried to book the other cab but no success.

Finally i asked help to our neighbor to drop them at airport.

Unfortunately, my family was late at airport and they denied the boarding into the flight. There were no refund of money as well.

It was drives fault and we suffered mentally and financially too.

Please help for full refund of money from uber.

1-we mentioned the correct location in our app informed the driver many times regarding our destination but still he took us at wrong place and claimed tht his cell was showing something diff, (I mn what's the damn use of such drivers who dont knw the places well nd after even aftet multiple confirmations still make mistakes) so to get at right destination it took us too long and also the fares were unexpected. Even though the journey wasnt of much distance. Our another uber cab reached the same destination just in 60rs and we were made to pay 423
2- the fare of the trips wasn't matching b/w the driver's cell and in our app..in ours it was showing 70rs but we were made to pay 289 due to all this mess. Almost 4 times what a pathetic service..
All this ruined our day. I mean seriously man 700rs for travelling for just abt half a day.? Places in jaipur aren't that far. N above tht the rediculous software system.. We are very old and frequent user o[censored]ber and this kinda mess wasn't expected.. N this is unanticipated act is coercing us to switch to ola for our next rides.
#still hope to see how efficient is ur grievance redressal system.

This complaint is against an uber driver driving hr 61 c 8062 who was trying to overtake my car from the left and hit my car from the left... As there was no space on the narrow road he literally barged in from the left and as he tried to overtake he hit my car from the left... And after hitting he tried to escape... And when i told him to stop... He misbehaved and was rude... He also had uber passengers with him... He also had gujjar sticker on the car... He hit my car from the left i front of goodearth mall... Sector 49 gurgoan

Dear uber team

I am a user of a uber services, but last sunday when i use uber services it was most pathetic and horrified experinced of my life.

I had taken the uber from dnd flyway as your car had been punctured.

The driver names was pradeep and using the hundai axcent. He stop car for about 10 mins and first deduct the taxes. And i had paid rs 211 from dnd flyway to bikanerwala sector 18 noida. Is this ok?

1st time i feel scared and not to use the uber as i was with the family and the driver was behaving like anything and fi nally returning me rs 11 from the bill

Is this kind of world class services you are providing. I am afraid that you are loosing your credibility and services if you are proving this kind of services, i had been over charged and even as per my prior booking driver didn't turned out

So is these are the customer faults.

I have other option to use my services like ola. Jugnu and my local cab guys where i feel safe and the fare is fair enough

Tc
Umesh
[protected]
Jalwayu vihar, noida

I used uber app with this number [protected], 18/08/2017 at jaipur. First i booked a bike, mahaver prasad login with hero splendor bike at 9:20. I wait for him and after 20 minutes waiting he canceled. Than i again booked a bike again he login and canceled. After that i again book a bike now different bike satya with bajajbike login at 9:50 i wait for him after 10 minutes he didn't phone and not reached there. Than. I booked car hansraj with maruti swift dizire log i at 9:56 i waited for him but he didn't come nor he informed. After 20 minutes he canceled ride and than i again booked now babulal login with eta toyota car at 10:14, i also waited for him about 20 minutes but he niether replied nor reached at location than 11:14 he called me that he has reached there and i said you are too much late than he abused me and misbehaved with me at phone. So it was very bad experience with uber jaipur yesterday. I request to authorised person to have some stand against these drivers.

Hello team,

Form last 3-4 days it's showing more then 49 rs for 8 km ride.

Kindle check the system or revert if i have miss some information from your side. Because from few days due to high price i am not able to take the uber services.

Is there is some uber pass or some think for 8 km in 49 rs please let me know.

Thanks,
Himani aggarwal

Dear sir,

I have analyzed that uber dosnt have a complaint cell nor a customer based network a head to raise a complaint.in india which we are driving a service industry in our market dosnt have such kind of things is really annoying to any indian but i see they have customer cell in usa it seems.
Noting this point to the pm also to for allowing such companies in india.
My issue is related that i have been a frequent traveler and service user for uber. Recently which i have travelled in uber taxi in ernakulam city, i have paid a cash of rs 220 in which my apps is still showing that i have an outstanding of rs 218 to pay where as i have to pay via paytm or the next driver or other means it seems.
Why should i pay them if i have already paid, and couldnt find a means of demanding my views to them which was annoying. Behalf of this i was not a able to book my ride with uber because of that, which they have clearly stated me as an outstander.in this behalf i am ready to fight against their mean way defamation of stating me as an outstander.
Kindly suggest me how to go ahead on this behalf.
Thanking you
Regards
Anoop vasudevan

My Office is in Kormangala 4th block(Wipro park Signal / Srinivagilu Main Road) and my house is in Kengeri Satellite Town. I know the distance is too much(Approx. 21Km) but however, its not too far to pay 825.90 for Uber pool.
I thought, this price is shown because of surge prices. But, then this price is shown even during noon when there is no surge applied.

Ola on the other hand costs around 200 in Ola share. Infact, I liked Uber a lot because of their good customer service and good cars etc. So, everytime I need to travel anywhere, I used to first open Uber. However, due to Uber being overly costly all the time Uber is never in my options now neither for me nor for my family and friends.

I request you to revise your rates, I really don't think its fair price that you are quoting.

Today i travelled from royal guest house bengaluru to c v raman nagar by a taxi (Ford fiesta). The driver name was shivanna. On our mobile in uber app money shown was rs.269.10 but the driver have taken rs.370 by showing a fake receipt in his mobile and charged us rs.370. We want justice and want that you should take an action. Kindly give us a quick feedback.

I booked a cab around 4.30 pm today for my husband and fil from adyar to my home. He accepted and called me within few secs and told me that he is going to have his lunch and wil take 1/2 hr to reach them and he himself insisted me to cancel and i cancelled and booked again he again accepted the ride. I called him but he neither picked the call nor reached them. They waited for more than an hour and booked another cab.
Please take necessary action against the driver and credit my cancel amount.

I am a regular user o[censored]ber.. But past 2 trips my driver cancelled the ride without informing me. After waiting for the car for half an hour for both the time. My booked cab driver switched off his mobile after cancelling the ride... So i request you to please ask your drivers to inform wether he is coming or not as soon as possible.. Hope make an positive reply...

I usually take a ride every weekend to a destination that is 4.8 km from my home. Rides o[censored]pto 8kms in delhi - ncr are covered under the promotional offer of rs.49. However due to a technical fault at uber's end, i have had to take this ride for as high as rs. 80 on multiple occasions. Inspite of multiple complaints, they are in no mood to resolve this issue and continue charging me heavily....

Sir
My name is biswaranjan swain. I am staying at munekolala, marathalli area. This is to inform you that, i met an accident on 09/08/2017 around 10:50 pm night near kempegowda internation airport area with a taxi from uber company. I was going to pick my parents from airport driving my personal car bearing registration number ka 03 mz 5830. On the internal road of airport near the aviation building area, one red color taxi from uber company bearing registration number ka 50 a 5035 had hit me from back with heavy impact. While i was driving my car in the internal airport road slowly as it was raining abit, i saw in my mirror, a taxi was approaching behind me with fast speed. Initially i thought it will slow down as it was raining and a speed breaker was approaching, but the taxi did not slow down and it hit me from my back to my car's back bonnet. The impact was so heavy that my car bonnet was completely damaged with a big dent and it got cracked also. Please check the photographs for your reference. When i stopped the taxi and asked the driver why it did not slow down and caused the damage, he called his other taxi driver friends from uber on the place. By the time, the airport security vehicle and staff got there and were checking my car's condition. I asked the taxi driver for his car company's contact number or the car owner's contact number. But he was not willing to give me any. He told me to go and fix my car using my insurance. By the time i was taking his car's registration number photo, he was actually smiling at me tellingyou cannot do nything as uber does not have any customer support or contact and neither they will listen to you. So you do whatever you want to do. By that time his fellow uber driver friends arrived and started arguing with me that nothing has happened and you can fix it using your insurance. When i told them lets go to police station to discuss, they told, either you talk here or go away. They will not come to police station for any discussion. By thattime the airport security guard told us to move as they did not want us to stand in th einternal airport road. So the uber drivers asked us to come to their parking lot in airport to talk.in the mean time, when i was following them to uber's parking lot, the car which had hit me left in the way to out of airportand they took me to a dark and dumpy place which was called "app based taxi stand". There the drivers told me to accept rs 1000 by paytm and clear the discussion. When i told them my bumber will cost me atleast rs 10000 and the repairing cost in total will be around rs 12000, and i will not get complete amount from insurance and it was not my fault, so how can you say just take rs 1000 and forget, they told me either you accept rs 1000 or forget it. Dowhatever you can do. As there is no direct contact information o[censored]ber, i could reach them also. The drivers were so arrogant about their taxi company, that they did not care whether we can complain againts their rash driving to anyone.

So i urge you to take strict action against such drivers or else no one will believe in your service.

I HaeE Booked A TRIP ON 17/08/2017 at 8.30pm the trip was from shiva temple nimboliadda Hyderabad to west maredpally as he was unable to pickup from the pickup point as he was unable locate the location in the google map while arrival time also he has left my grand mother before the location and scolding us in bad word as i am advocate if there no action in this complaint then i will lodge a case in the consumer forum

On tuesday 15/08/17 booked the cab evening around 6 to sreenagar hospital after around 15-20 mts he spoken very rudely saying that he could not locate the place actually he is very near to my pick up location, since it was raining i could not go to main road (I have seen the vehicle movement through my mobile) finally he cancelled himself.

Driver name is raghu

Phone number [protected]

I have booked a ride from 12b russell street to 99 rashbehari ave in rs 40.00
After long waiting driver not come for pickup and told your trip cancel whereas they start trip
And cheating to start trip a good amount has been deducted from my paytm wallet without my ride
I request for the refund and 100% compensation from company for cheating by uber driver.