Uber India Complaints & Reviews

Dear sir/mam i have booked a ride from muslim musafir khana jaipur to bsnl bajaj nagar. There is a direct route for this ride but driver didn't take short route instead of it he take long route for ride even on saying me. So i have been charged 86. 09 inr instead of 49 inr. So i want your attention on this case to resolve it as soon as possible. And please asks your drivers to follow the instructions. Thank you

I had booked a uber vehicle from rcp ghansoli to thane on 31.07.2017 9.30 pm. I was unable to contact the uber driver as his mobiile was coming engaged for 30 minutes.in the end i hired a rickshaw to thane. This is very unbecoming for such a reputed company. To make matter worse there is no costumer complaint phone number to lodge our protest. After i took a cab th driver picked up the phone and said he did not receive our call. This is very serious and make me think twice before booking uber for journeys. I feel like unistalling the uberr app. I might do the same

Pls ensure this is not repeated

Hi,
My name is anthony i had booked a ubergo cab on sunday from naigaon east to vasai east. The trip got accepted by the driver the cab was only 5 mins away from my place. So i called driver to check and guide him. He asked me where i have to go to which i informed you come will let you know. Because previously this happened to me drivers decline to come after knowing the destination. To which driver said dont tell and disconnected the call and also cancelled the trip. I dont have the cab details but i have his phone nunber which is [protected] i believe his name was abhilesh a d it was ritz car.

Waiting for your response

Please note I requested a ride on 4th June 2017 and paid Rs 138.86 through Paytm, unfortunately the ride did not happen. The amount is not refunded to my Paytm wallet.
I have enclosed the details of for your reference.
I hope you will revert back my quarry to my satisfaction.
Thanks!
Radhakrushna Dharmadhikari
Cell +91 [protected].
email dharmadhikarirs.[protected]@gmail.com

It's being 15 mins but the cab did not come and had to cancel the cab request and charged 42/-. Driver was standing somewhere else. I tried to call him up but it was busy everytime. I was late for my office. So, lastly i canceled the request and requested for a new trip. Eventually, it charged me 42/- rupees for this. This is not the first time. It happened many a time in bangalore.

Why this type of things are happening?

I want my money back.

Hello team,

It's so happened with me last sunday that i booked the cab but the driver was not willing to pick me up as he was not sure about the place and asked me to cancel the trip and i got charged 50/-. On the same day, i booked another cab and that driver did not come to my place and disconnecting the call again and again. Unfortunately, i had to cancel the trip and got charged 50/- again.

I would request to consider this case and take the necessary action as i have been charged 100/- unnecessarily.

Thanks & regards
Niloy mazumder
M:[protected]

My name is sethunathkonikkat alis tripunithura ayyappan
I used to call uber frequently...
Today morning also called a uber... The problem is now a day's you are charging a high rate that is you are charging more than the travel agency people charging... This the example... Today you charged from me rs : 244/-... While i i asked an agency people for the same is rs : 170/-... So from today onwards i will have to rethink to call a uber... After getting a reply from you am going to post this matter to facebook friends...
Thanking you
Sethunath. K

My name is ankur saraswat,

I booked a uber at 1:31 am 7/25/2017 tuesday, driver said, he will be there at my pick up in 10 minutes, i called him numbers of time, he answered me every time and said i will there in next one minute and story goes so on, after a few minutes i have received msg asking for rate the trip and i was charged inr 157.52, according to him he completed without picking me up, i am upset and will take some legal action against uber asap.

Below is detail:

Time of booking: tuesday, 7/25/2017: 1:31 am

Car ubergo

Driver name: rinkesh kumar

Sac of service: 9966

Invoice number: tfmlarrf[protected]

On tuesday 25th july 2017 at 17.24 pm we were waiting at the traffiic lights at the safdarjung road aurobindo marg (New delhi) crossing behind uber vehicle dl1rtb8356 when we saw the driver through a plastic bag full of rubbish into the central verge.
Kindly educate this driver concerning his civil duty and that his action constitutes an offence in delhi.

Hi team,

I've taken a ride on 16th july for a 41.22km route i had paid rs 980.08 on 18th july and again before booking next on 29th july another rs 140, totalling to rs 1120.08.
I had rs 140 credit (From earlier trips) and rs 75 (Cash back credit from mastercard trip promo of 6 rides) which were applied however removed now!
Now the receipt itself is not shown.

As i got the receipt on 18th july after pay i got a mail. Attaching that.

If i calculate based on the ubergo rate in bangalore without surge fare:
1 hr 35
41.22km

Base 35
7*15 = 105
15*25 = 375
Time 1rs/min = 95

Total =[protected] = 495 + 5%gst = rs519.75

Check what route taken and minus toll (Which i paid) for 41.22km it's coming with base fare + minute charge+km charges (Upto 15 and beyond 15km) - credits of (215rs) the fare should be rs520 however i paid total 1120 which is more than double!
Please check and refund asap.

I have booked a cab on 30.07.2017 and it was arrived at the location. And when i went downstairs, i dint find the cab there and when i tried to call the driver, he dint answer my call. He has cancelled the trip and dint even inform me. But i was charged for that. Driver's such careless attitude towards customer is not at all acceptable. His name is saidulu. I dint expect this kind of service from an international service provide like uber. For the first time i felt like deleting the app from my mobile. And even for the next trip also the same has happened. Driver has cancelled, but i was charged for that. So, is this the kind of service you provide to your customers. Just look into the issue and act before its too late. And also i strongly recommend to cancel the license of drivers like saidulu, who is so irresponsible towards uber customers. I expect a positive response from you.

Hi,

During my last 10 rides, 5 out of it were in cabs full of tobacco smoke and pan masala. Being a sikh and non-smoker, its hard to sit in such a cab. But due to time limitations, have to adjust in. Have a button for it and respond immediately. Customer should be refunded the amount. I've given feedback for rides as well but in vain. I[censored]ber is not acting on feedbacks, whats the use of it. Uber should have it in the ride issues under feedback and act accordingly.

The über app of my phone ([protected]) is showing after booking the cab, a verification code. It is claiming that it has been sent, with no number displayed on the scree. As soon as the booking is done it is getting negated as the verification code screen is showing up again.

I have come to kolkata for a family emergency and without uber having problems.

We took on 20th July a cab at Indore. Driver was rude on phone and later he came to some other spot n waited for us and told us to walk to this place. It was raining n I was with kids n husband. I have told him that have you not got my location? He replied that your location in my phone is where he is standing. Also he mocked me that I am new to this city so can't guide you and gave him a landmark, which he responded that he is also new. He was actually mocking to my response. He later refused to take us. I am disappointed that uber still hire such unruly drivers. Later I have booked another uber and guy has got my location correctly and picked us to our destination. I complaint to uber through app but tilldate no response received from them. They are very unprofessional company.

Today i have book cab from mansarover park to rani bagh i called the driver name ankesh he said i am coming 6 to 7 minutes at your place but he was not reached i called again then he said my car is now accident so i am not coming you called another cab. I told him i am not cancel it you have to cancel it this cab he was agreed to cancel the cab but he was not cancel it and forward it to another driver but the second driver not call me for ride the cab was stand in shahdara half hours in gps and driver of second cab name jalaludin cancel the ride the message received in my mobile. So i have requested for my next ride please cancelation charges will not be deducted.

Dear sir,
I have earlier sent complaints to uber india. No acknowledgement so far. I was harassed and cheated by the uber driver mr abasaheb. On 28th july, i have taken a ride from nigdi to amanora park town in pune. The driver was not having any cash for exchange. He was very rude and threatening. I somehow managed to arrange for cash. However, when i wanted to book uber next day i, e 29th july for another ride, i was shocked to find that the status was written as not paid and amount of rs 505/- was shown as outstanding. I tried all the number o[censored]ber available and which they share ( ([protected], [protected], [protected] etc) but each time it came as wrong number.
I have made 2 complaints at their site but so far no response.
It is harassment and cheating to me. Not only that the driver was allowed to go scot free but i have been cheated. And uber is clearly encoouraging and abetting such practices by i) not responding my complaints ii) not allowing any means to me to even reach to them.
I am now shuddered to think that the misuse uber is resorting to. Can i get resolution. I am sure, uber will not dare to behave like this in us or in uk but they treat indian customer shabbily and with disdain.

Regards,

Imtiyaz arshad

My last trip with uber was on 27th march 17 from gold gym law college road to my home in aundh for which i had paid driver kiran rs 142 cash but now when ever i request an uber it's showing payment pending. If i had notpaid him how would he go without the transaction?
May be he hasdone some mistake.
So please resolve this issue as i am not able to book my next ride.

Sonali.

Today morning i booked a uber car, and after the journey was completed, instead of charging me the discounted amount of rs.21.28 (Since i had applied a promo code), also charged for last two cancelled trip also.
But those two trips - one on 20/05/17, 8.16 pm and another on 23/07/17, 5.42 am were cancelled due to the refusal of the drivers. This is really harassment for me. Why a customer will suffer for the refusal of the drivers. The company should take action against such drivers & immediately arrange to refund the amount.

Hi sir/mam
I am vishvas and i used uber rides too much and one day my uber app already uninstalled by own and in my account there is 132rs in my uber money. And if i installed my app again uber app shows that, dis number is already registered change your number and i forgot my password. Can you please tell me how to install again and use uber rides again and got my money back.
Thanks

I booked a scheduled trip yesterday for 30th july 5:50-6:05 am. So i came from bathroom around 5:55 in the morning and i checked uber if i got the driver details. When i opened app i got the drivers details in the notification bar but when i touched it, it wasn't happening anything so i again closed the app n opened it and i saw it was automatically cancelled. Then i had to book another cab for which i got a msg that i will be charged extra 60rs for my next trip and i owed it. Really??