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Uber India Complaints & Reviews

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Updated: Feb 11, 2026
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Uber India reviews & complaints page 261

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S
SujaiCN
from Bengaluru, Karnataka
Dec 20, 2016
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Address: 560001
Website: www.uber.com

UBER will change the payment mode and they will charge to a payment Mode which is already removed!!!

I booked the cab on 18th dec 2016 by selecting MASTER CARD as there was a free ride (every 4th ride free) but at end of the ride 413 was charged to airtel money account! (UBER has changed the mode by itself!).
Then i removed airtel money payment mode. I raised a complaint they changed the payment mode to MASTER CARD with out crediting the money back to Airtel money account. But they have not considered the free ride / uber has removed that free ride) so they put due for 413 rupees for MASTER CARD.
But in the app i was not able to pay the amount as there is no pop up.

Then again i wrote a mail, then they changed 413 again to Airtel money !(which was removed already ).

Now i lost 413 rupees at least, not able to book the cab, not able to clear the due, UBER has removed the free ride.

I have sent several mails but there is no reply from UBER.
Uber India customer support has been notified about the posted complaint.
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    0709sakshi
    Dec 20, 2016
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    Address: 560066

    I had taken a ride on 28th November. The amount of 723 rupees got deducted from my paytm wallet but the amount did not reach uber. in order to pay tha amount I changed the phone number to link it with other paytm and successfully paid the amount. as a result uber blocked my account. and there is no reply from anyone. i[censored]ber is reading this kindly send a reply as to how to resume the services.

    Sakshi sharma
    [protected]@gmail.com
    [protected]
    Uber India customer support has been notified about the posted complaint.
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      Tazirul Ilm
      from Mumbai, Maharashtra
      Dec 20, 2016
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      Address: 781037
      Website: Uber.com

      I use the uber app to undertake my trip in guwahati, assam, india which was for only 4.36 km and for only trip duration of 6.24 minutes, but they have charged a hefty amount of rs 314, which i have to pay in cash.

      So i request you to take this issue seriously as uber has started to fraud with the passenger. I have become victim of their faulty system.

      I am sending you the attached bill, so kindly go through it.

      Uber customer account: tazirul.[protected]@gmail.com.
      Registered phone no: [protected].
      Uber India customer support has been notified about the posted complaint.
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        A
        ankush143
        from Hyderabad, Telangana
        Dec 20, 2016
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        Address: Ranga Reddy, Andhra Pradesh, 500084

        Hi uber team,

        I am complaining about one of the ride which is not taken by me and the money got deducted from my paytm wallet, and i have complained multiple times about this but there has been no action taken to return my money of the ride 299.41, which was deducted on 6th dec 2016 from my paytm account,
        Could you please look into this matter and get my refund as soon as possible
        I am trying to find any contact customer care for uber but there is no uber customer contact available,

        My uber account is: [protected]
        [protected]@gmail.com

        Please call me for more details, on the above number.

        Thanks,
        Ankush khandelwal
        [protected]
        Uber India customer support has been notified about the posted complaint.
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          S
          Samin Jindal
          from Delhi, Delhi
          Dec 20, 2016
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
          Website: TAPZO

          Dear concern

          I have booked a cab from sarai rohilla to axis house sector 128 noida, and fair showing 453 rs and after applying code hc101 of tapzo,,, the amount i have to pay showing rs0,,, but after completion of ride,, it was showing rs 403/-...

          This was a cheating,,,,, i am not happy with the overall experience...

          Transation number t[protected]

          Thanks and regards
          Samin jindal
          [protected]
          [protected]
          Uber India customer support has been notified about the posted complaint.
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            M
            Manuel Francis
            from Mumbai, Maharashtra
            Dec 19, 2016
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            Address: Thane, Maharashtra, 400604
            Website: Uber india

            Share Details: I have been twice charged for the same amount and driver charged exta, i had taken a ride on 17th december he charged 350rs for a 256rs ride and dint update the amount which remained balance in my account, driver details are here [protected] SANDEEP MH14FC1124 maruti swift dzire Later today on 19th december 2016 had requested for uber ride and my dad was forced to pay rs 408 for a 152rs ride.. That is an additional charge of 256 which i had paid during my previous ride, name nandu driving toyota etios..[protected], i called both drivers and they were abusive and the secon one nandu threatened me to hit me, he was abusive too, i will lodge a police complain against ur company and in the consumer forum too.. I want refund as soon as possible with compensation in addition to an apology from the company, please get in touch as soon as u can here is my number [protected]
            Uber India customer support has been notified about the posted complaint.
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              S
              Sudha Kapur
              from Srinagar, Jammu and Kashmir
              Dec 19, 2016
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              Address: Panchkula, Haryana, 134112
              Website: uber.com

              I travelled for 10.15 km and travel time was 14.34 minutes from sector 11 Panchkula to Elante Mall Chandigarh on 18th Dec 2016 by Ubergo and was charged Rs 147.51 which is double the charges as today when I checked the fare on Uber for this journey its showing estimate fare if Rs79-Rs99 depending upon traffic. Please look into the matter and refund the extra amount charged. Please also advise the reason for this so that crediblity in your services is retainted.
              Uber India customer support has been notified about the posted complaint.
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                R
                rajan_av
                from Surat, Gujarat
                Dec 19, 2016
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                Charged additional amount then the estimated amount stated

                Address: Bangalore, Karnataka, 560038

                When i booked the cab @ 08.17 hrs from Bannerghatta road to Indira Nagar it showed me the estimate as 230,

                Now a days they say there is no surge price, instead of surge price they started giving an estimated fare. The estimated fare for the distance is usually Rs. 176 to 180/- if you book the cab before 0830 hrs.

                Despite the estimated price was high I have booked the cab.

                Now i am even more...
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                R
                R.K.Salecha
                from Kumta, Karnataka
                Dec 19, 2016
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                Address: Jaipur, Rajasthan, 302004

                The Managing Director
                &
                Responsible Officer
                UBER

                I had got the taxi booked through TAPZO (formerly HELPCHAT) Application and it was informed to me at 9.03 PM of 18.12.2016 that the trip distance was 13.63 Kms. and trip fare was Rs.153/-.

                I had opted for payment mode by "Paytm" and was surprised to note that this account was debited by Rs.280.90 which is quite illegal and fraudulent.

                You are advised to immediately have the credit of my account with Paytm by Rs.127.90.

                Thanking You,

                Sincerely yours,

                Rajendra K.Salecha
                LL.M., D.C.LL., D.C.CR., FCS, CAIIB
                Advocate
                3-KHA-5, Jawahar Nagar,
                Opposite Telephone Exchange,
                JAIPUR - 302004
                Mobile:[protected]
                Phones:[protected],[protected]Res.)
                Telefax:[protected]
                Email: [protected]@hotmail.com

                Note : Though I have also written to Paytm and in case, the complaint is not resolved within next 72 hours, i shall have to report the matter to Police Authorities and appropriate Court of Law for the fraud committed with me.
                Uber India customer support has been notified about the posted complaint.
                Dec 19, 2016
                Updated by R.K.Salecha
                The Managing Director
                &
                Responsible Officer
                UBER

                I had got the taxi booked through TAPZO (formerly HELPCHAT) Application and it was informed to me at 9.03 PM of 18.12.2016 that the trip distance was 13.63 Kms. and trip fare was Rs.153/-.

                I had opted for payment mode by "Paytm" and was surprised to note that this account was debited by Rs.280.90 which is quite illegal and fraudulent.

                You are advised to immediately have the credit of my account with Paytm by Rs.127.90.

                Note : Above is the message sent by me to UBER. I am at a loss to understand as to how against the charges of Rs.153/- my account is debited by Rs.280.90. On 18.12.2016 at 21.04 hrs. relating to order o[censored]BER.

                Rajendra K.Salecha
                LL.M., D.C.LL., D.C.CR., FCS, CAIIB
                Advocate
                3-KHA-5, Jawahar Nagar,
                Opposite Telephone Exchange,
                JAIPUR - 302004
                Mobile:[protected]
                Phones:[protected],[protected]Res.)
                Telefax:[protected]
                Email: [protected]@hotmail.com
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                  D
                  Dsrkiran
                  from Kolkata, West Bengal
                  Dec 19, 2016
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                  Address: Rangareddy, Andhra Pradesh, 500075

                  Hello Uber Team,

                  Had to reach sec bad train station and booked an uber cab on 18th dec. Driver called immediately and mentioned that the pickup location was more than 5 kms away from his location and hence he will not be able to come pick me up. He refused to cancel on his side and asked me to cancel the request on my side. Also, The only way he would come pick me up was if he can 'start' the trip from where he is located (5kms away).

                  Given my requirement to reach the train station on time .. I was forced to cancel the request and re-request again for the same route.

                  All my Uber rides so far have been excellent, Except for this driver. I would like to bring this to your attention to avoid other riders being treated Un-Uber'ly.

                  Screenshots attached FYR
                  Uber India customer support has been notified about the posted complaint.
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                    M
                    mrugesh77
                    from Mumbai, Maharashtra
                    Dec 17, 2016
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                    Address: Vadodara, Gujarat, 390021

                    Dear uber team,

                    As per the trailing mail,

                    I have travel by uber cab (Sharing cab) on 12th nov 2016 from delhi civil line to jathedar harbans singh bhogal marg, nizamuddin, jaipur estata, nizamuddin east. As per the invoice, i suppose to pay 136.24 rs. And the same amount had been paid by cash at the same time which was illustrated in the trailing mail.

                    Now, couple of days ago i have book an uber cab at vadodara. After reaching at my destination the cab driver told me that i have pending this much amount to pay and he charged me latest amount plus 136.24 rs, amounting 230 rs. Which is unexpected.

                    In addition to this the invoice i have received to me was around 94 rs. Instead of 230 rs. Can you please tell me what kind of action from your side.

                    You are therefor please requested to look into this mater and return back my money which was paid double time for the same traveling.

                    I have shown my trust on uber cab service as i am always use your service among all other service providers. If this kind of additional payment i have to pay, it can not bearable for me.
                    Uber India customer support has been notified about the posted complaint.
                    Dear sir
                    i travelled three time by uber
                    my last travel rent is unfair
                    bcz driver is still ridding and have not get any notification of rent... you can check my traveled history...after deside that
                    is it fare or not ?
                    Car no is :- GJ01DZ6952
                    MARUTI ECCO
                    DRIVER NAME IS :- KIRIT
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                      V
                      varunmr
                      from Bengaluru, Karnataka
                      Dec 17, 2016
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                      Address: 560100
                      Website: help.uber.com/h/81409131-19fd-4714-99d7-51c8ea97647c

                      Yesterday (16-Dec-2016) I took uberpool at the time of booking(6:15PM) it showed Rs 125.36. when I reached destination (I left 2km before my destination). I got a message telling a charge of 218.82 deducted from my paytm account. I am helpless I cannot even contest it seems they can deduct what ever amount they like and tell whatever reason they want.
                      I got a message telling the amount deducted because of surge charge. I was extremely disappoint and raised a request with uber but they were not helpful they told what they did is correct which doesn't make any sense. I am removing the app and planning on going ahead with raising complaints wherever possible
                      Uber India customer support has been notified about the posted complaint.
                      Dec 17, 2016
                      Updated by varunmr
                      I am attaching the screenshot of the excess charged bill. I felt cheated by uber.. I feel Paytm will become a way to cheat people because they can take money from paytm whenever they want and how much they want.

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                        M
                        Manesh Barnwal
                        from Kolkata, West Bengal
                        Dec 16, 2016
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                        Address: Kolkata

                        I booked uber cab at 1101 hrs... The driver does not reached at my location... I wait for some times... And then a massage was came that driver mr safikul has cancelled the ride... Thereafter i booked another uber cab... 2nd cab charged 60 're additional for previous cancellation... Which is cancelled by the 1st rider... My mobile number is [protected]
                        Uber India customer support has been notified about the posted complaint.
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                          Vandana B
                          from New Delhi, Delhi
                          Dec 16, 2016
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                          Address: 110075
                          Website: [email protected]

                          Vandana booked ubergo on 14th december, wednesday evening from green park to dwarka, sector 7 (Approx.. Start time 6:20 pm and drop time approx. 8:15 pm)

                          Email id : [protected]@gmail.com; phone number is [protected]

                          Car number :6550

                          At the time of booking cost was rs.256.94 but at the time of dropping it was 256.94.

                          Kindly advise.

                          Thanks and best regards
                          Uber India customer support has been notified about the posted complaint.
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                            chetan argekar
                            from Mumbai, Maharashtra
                            Dec 16, 2016
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                            Address: Bangalore, Karnataka, 560076

                            I traveled from btm layout to whitefield in bangalore using ubergo on 13th december 2016 at 7:28am. At end of journey billed amount was 544.66 and driver took 2000rs from me and fled away without giving the change. Over that additionally 544 charged to my credit card.

                            Driver name: srinivas
                            Pickup time: 7:28am
                            Drop time: 9:37am
                            Invoice number :jncrddrt[protected], jncrddrt[protected]
                            Uber India customer support has been notified about the posted complaint.
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                              Z
                              Zargham Rajput
                              from Delhi, Delhi
                              Dec 16, 2016
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                              Address: 122017

                              For my last ride today I had to Rs 60 cash to to the driver as you charged me fee for previous ride that was cancelled by the driver, upon that you also debited another Rs 60 from my uber money. I stood in an ATM que for 2 hrs to get cash and I have to pay you for your fraudulent ways. I need my money back. Both the cash that I had to pay and the Uber money that you debited
                              Uber India customer support has been notified about the posted complaint.
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                                rohitanand25
                                from Hyderabad, Telangana
                                Dec 15, 2016
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                                Address: Hyderabad, Andhra Pradesh, 500049

                                Hi..last friday i booked a cab for my friend and while getting down he payed the money in cash Rs 290.

                                After few days when i recharged my paytm account, uber deducted 290 Rs again.

                                I request uber to pay me 10 times now for the inconvenience caused to me as it has 100s of similar cases reported againt the company. Now since in the past i also had a similar experience. I am surprised i[censored]ber allow people to walk away without giving any charge and charge after few days on its own. Its a criminal activity and I request concerned authorities to take action immediately.
                                Uber India customer support has been notified about the posted complaint.
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                                  satisharyan
                                  from Naharlagun, Arunachal Pradesh
                                  Dec 15, 2016
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                                  Address: 110080
                                  Website: Ubar.com

                                  Dear sir.
                                  I am complaining against the driver. Who hv done misbehave to ladies and carried wrong and very long path to my place its equl about 3x.

                                  Date 9dec 2016.
                                  I booked ubar cab from my reg. Mobile no-[protected]..
                                  I booked it at 4.0 pm for our family ladies from sangam vihar to sikandarpur.
                                  They charged 252 its ok fine.

                                  To return back.
                                  Sikander pur to sangam vihar.
                                  I booked again at 8.20pm. From our reg. Mobile no [protected]..

                                  Driver named gopal picked them.

                                  He had very misbehave to ladies.

                                  Distance between sikanderpur to sangam vihar about 17 km..
                                  The way to come was mahrauli gurgaon road.
                                  But
                                  He had carried ladies to unknown way it was very faar. Ladies asked him but he did not listing her...
                                  He drived car gurgaon to faridabaad to badarpur to sangam vihar. About 40 km.
                                  The ladies was very scare from him...

                                  Finally he dropped them to sangam vihar.

                                  And charged them 610 rs..

                                  She was shocked to listen them..
                                  He was like a criminal.
                                  Ladies gave him 610.
                                  It was charged 3time.. Bevouse
                                  Before she gave 252 rs on first ride..

                                  I want to complain against driver.
                                  I request please punish the driver and give my 400 rs back.. If you don't do that. I will case file against ubar..
                                  Thanks
                                  Satish
                                  [protected]
                                  Uber India customer support has been notified about the posted complaint.
                                  Please find an attachment for the complaint. I had booked cab and cancelled, but money was deducted.
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                                    ElaiyarajaV
                                    from Delhi, Delhi
                                    Dec 15, 2016
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                                    Address: Bangalore, Karnataka, 560016

                                    Dear team,

                                    I am writing this letter to inform you that as per below email which i have received from uber my bill amount is only rs.85.63/- but i am been forced to pay rs.135/- immediately i showed my bill to him which was reflecting as rs.85.63/- but he was not accepting it and started speaking unprofessionally i felt very embarrassed. Because of these kind of drivers you may lose many customers.

                                    I have been a customer o[censored]ber for many years and i must say that i am very happy with your service.

                                    Hope you will take care of this issue and give me the proper update.

                                    Regards,
                                    Raj.
                                    Uber India customer support has been notified about the posted complaint.
                                    Payment cash 286.16 bill 119
                                    please contact immediately
                                    [protected]
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                                      asimsardar007
                                      from Gurgaon, Haryana
                                      Dec 14, 2016
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                                      Address: 110025
                                      Website: www.uber.com

                                      Dear sir,

                                      I am unable to logging my account. You unrecognized my email id and phone no with out information while i am logging in my account.. This statement is shoeing from uber... Sorry, uber doesn't recognize that account.. What is this.. How uber can do like that with out information.. Uber don't want customer or don't know how to do business... Let me know about your action otherwise or i can uninstall uber application

                                      My email id : [protected]@gmail.com contact no : [protected]
                                      Uber India customer support has been notified about the posted complaint.
                                      I take uber ride on 02/12/2016 friday from vaishali nagar jaipur to tilak marg jaipur. It is about 8.5 km. But in receipt distance show 15.98 km . Please look into the matter and credit exess fair in my paytm account.
                                      N k vashistha
                                      [protected]
                                      [protected]@sbbj.co.in
                                      09/12/2016
                                      Thanks
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