Uber India Complaints & Reviews

Hi, My name is Ajay
I booked a cab from Nigdi, pune to Pune Airport

Cab driver name is Dhanaji, Swift Dezire (MH12KN3097). I have waited for him 20 minutes but he didnot come. when I called him (Dhanaji Number: [protected]), he disconnect my number.

And when payment is deducted from my paytm account. I received an bill in my email which I did not travel.

I missed my flight due to this Uber Cab

Not recommending anyone for this service, even file a complaint against Uber.

Thanks,
Ajay

Yesterday(03 July 2016) evening I had a trip with UBER Cab. where I forgot my Cell Phone (HTC Desire 820).
I dialed my number and it was ringing. So I called cab driver(Name : Shashidhara M N, Mob : [protected], Vehicle Number : KA02 AA 7702) and had a conversation with him regarding this.

Even though I asked him to stay connected, the driver disconnected my call by and told he will check and confirm back.
Just after disconnecting the call when I dialed my personal number it was switched off. Therefore I called the driver again but he started to ask me to come to various location to check his cab. Then he started cooking up something and told me that many passengers have travelled in his cab and he doesn't know where exactly the cellphone is.

Sadly, I went to police station where they didn't took my complain(FIR) by stating that they have N-Problems to resolve so now there is a chance that my personal data will be misused.

Finally, I am sharing it with all of you hoping justice.

Dear sir

I came along with my collage mr. Vijay from hyderabad on 2nd july night and booked the uber cab from airport to velachery. The ride was booked from the mobile [protected] and mail id is p. [protected]@gmail.com in the name vijay. P

Driver name is kalingarajan-tata indica and driver number is [protected] booked at 2-7-2016 at 10.29pm. After booking the information came as the car will come in 5 minutes. I waited for 15 minutes and then called the driver. He said that he will come in 5 minutes. Again 10 minutes waited, no car came and also driver did not call. When i again called, driver answered and said that there is problem and he said that he cannot come and asked me to cancel the booking.

1. Is the way uber works and treat your customer.
2. I normally book fast track in the airport itself. My colleague said uber is better compare to taking the car rental in the airport. Total lie!!!
3. If there is genuine issue driver would have called me and told his problem. Only after i called, first he said 5 minutes and when i called next time he wanted me to can cell the booking.
4. What control you have?
5. It is around 11 pm and you made your client to wait in the airport. This is the punishment you gave to your customer for booking your car
6. Now i decided not use uber any more.
7. I will also tell others not to use it.
8. Tell me what is the action you are going to take about my complaint and how will you compensate me?
Note : i called driver from[protected]
D. Arunan
+[protected]

Absolute horrible and disgusting way of handling things. IF your app is giving problems like not booking for 3-5 minutes straight the customer is already in problem as they trusted your service where the idea is to trust availability o[censored]ber and occasionally paying a premium for it. Now if i have to close app or cancel to try re-booking because app is not doing anything how is it customer's fault.

And after going through this ordeal customer has to explain and Uber answer is that your account is suspended. For what trusting you, being a loyal customer, trying to use your services? If you can't make your app better shut down business and run away. Don't do non-sense with customers.

I have tried to book a cab from Kacheguda to Suchitra, Hyderabad. While booking, it showed me estimated amount as Rs 168.00. I asked me to add amount for booking, i then added Rs 200.00. Now when i tried to book, it again asks me to add money to wallet. I then checked my paytm wallet and saw Rs 168.00 deducted from Uber and shows balance Rs 32.00. I didn't even book the cab, why my amount was deducted?
Why uber does not allow cash...

I booked uber, Maruti Suzuki Swift Dezire on 02/07/2016. The driver name was Surendra. I booked the cab for 8:00 PM. However the cab was already delayed and the driver was very rude and arrogant. And because of this we had to cancel the ride. This is one of the worst experience with Uber.

Dear,
Uber caps

I took a uber go yesterday from house (vip nagar) to medical college.. my total bill was rs.176. but uber charged me 60 bucks extra and made it rs.236.. later i saw that they added and extra fee of rs.60 on the uber las ride, if this is how they scam regular users... god help the company and its drivers... later i saw that they added and extra fees of rs.60 after ride.. if this is how they scam regular users... god help the company and its drivers... addest experience with uber.. never faced this before, happened for the first time.. but they certainly lost my faithfulness and preference. but if they have to scam people, they certainly should be a bit smarter.
I have given a sample of the extra additional scam fare that they charged.
I call him and gave him directions how to reach my house.
He informed that he is on his way. also driver was so late and eta showing 5 minutes but after that 20 mints over i've call from driver, how its possible???
Addest experience with uber.. never faced this before, happened for the first time very bad service.. but they certainly lost my faithfulness and preference... but if they have to scam people, they certainly should be a bit smarter.
I have given a sample of the extra additional scam fare that they charged.. please look into matter to concern department and resolved it matter immediately and call back my number before 12pm..


Regards,

Sanjoy khatua

[protected]

I booked a cab o[censored]ber. the driver was devendra at lajpat nagar defence colony. he cancelled the trip and rupees 80 cancellation charges were added. again i booked a cab o[censored]ber, the driver was ramesh at lajpat nagar defence colony delhi. again the driver cancelled the trip. 8 rupees cancellation charge was further added. finally uber cab driver attar dropped me home. and my total fair consisted of additional 160 rupees which was included in charge collected by attar. i request to lok into the matter and take action against ramesh and devendra. and reduce charge collected of attar

My name is vinay bathija and i am writing this as I am very disappointed with the service provideded by the uber as there was no prior notice given about the surge charge which was 2.9 . I travel from Dadar to chembur which cost normally 150 rs
And I was charged 488rs for the same I want this to take into consideration and revert me with the same
Thankyou

We booked an uber cab from guduvanchery to chennai domestic airport. I travel often as part of my work. Last time i went by ola and the trip cost was 254 approx. But uber trip, they sent me bill of inr 321, while reviewing the bill i came across this airport convenient charge of 100. I don't understand why they charge this money. This must be refunded back to me.
Fare details are as below:
Base fare-30
13.2 miles
127.48
54 minutes
54
Distance surcharge (0.78 miles)
10
Subtotal
₹ 221.48
Airport convenience fee (12:00 am - 11:59 pm)
100
Charged
Cash ₹ 321.48

The driver did rash driving having customers in the taxi... Almost would have let to an accident.. The taxi number is mh 02 3746 sedan.. It was in mulund on 29th june 2016 at 9.30pm approximately..
After telling him about the mistake he made, the response we get is just a casual look and a laughter without any realisation of his mistake and without any apology..
This is how the drivers are trained?

Need to lodge a complaint against that driver

Awaiting for the revert on urgent basis or else need to go to the higher authority

Earlier this morning (29th june, 2016) i booked a cab from shilpa park to kukatpally. Gps was showing estimated time as 6 mins but when i booked the cab, the driver called and said that it will take nearly half n hour to arrive. Eventually, he forced us to cancel the cab saying it would take much time than stated earlier giving a reson that there was heavy traffic jam from kothaguda to shilpa park, when there was none.
When we asked him to come any how, he refused and told us to cancel the cab. When we denied to cancel it and asked him to do so instead.. He refused stating that "y did u choose me wgen there was an option for you to select another cab??""

Now, can uber answer this question that since when was the customer given an option to choose??? And why shall we pay the cancellation fee.. When it was purely the driver's fault???

Driver's contact no. - [protected], [protected]

I had requested for a cab on Friday, the 17th of June, for Terminal 1 arrival. My husband, Mr Harsh Tikku had booked the cab. The cab got me to my residence in Sushant LOk phase-1. Unfortunately, while getting down I left my Iphone adapter in the cab. As soon as I got down, I called him back within 5 minutes. He said he is on a call and will return the adapter on his way back at night. Its been more than ten days, I have been following up with him. Yesterday, I told him that I will complain and he said please go ahead and do so. He is a fearless guy who has no respect or fear . His name is Rahul and his mobile number is [protected]. The car was a Swift Dzire.

Please look into the matter. I need my adapter urgently

I was travelling from the Pune Airport to Four Points by Sheraton. The fare estimate said 197-200 Rs.
But the the fare came upto Rs.297.
Then whats the point of having a fare estimate. This is extremely disappointing.
Uber UK gives an exact fare estimate.
This is not acceptable.

I had booked cab from yellireddy kuda to 247 company at uppal i selected the payment as my card so the while returning i was about to another cab in the app it told you have unpaid bill so i payed by payment gateway but they charged double while the amount once charged by uber mumbai and second same money by uber delhi. As i traveled once how can they charge double?? Please solve my issue

Hi team uber,

As i complaint about my last to last ride that the driver unable to reached the mentioned pick up point and went far away from there and said that i cannot came back there to pick you up because i came far away from there and cancel the ride by own not even inform me.

Also today i booked a ride and i was charged rs. 80 extra that is highly not acceptable.

You didn't even take any action against the driver because he was not cooperate with us and take very rudely and in false language.

I want my money refund as soon as possible and a action the driver.

If you can't then be prepare because i am gonna write the bad feedback against you in all the active social media platforms like facebook, twitter etc..

I would like to complain against the driver that we had taken yesterday. Date 28th june evening around 7 pm. The driver was not ready to take the route of dwarka where there was two drop on the way. He was very adamant in his route which was overly crowded. His was very abusive, ill mannred person. Pathethic service by uber. The drivers name is kaushal the car no is 6060 accent. Please take action against him. He is not an ideal person with whom any body can go for the ride. At times flexibility is important for womans safety but he was not ready to take a right route. He brutaly founght with us and moreover we paid heavy charges also for his wrong route.

I took Uber taxi yesterday from Palam Colony to Anand Vihar Railway Station and the driver name Praveen ( with Maruti Suzuki) called me from his No.[protected] and then I asked him to come in side my street as he started shouting on phone that he has limited time and I was with my aunty as she got discharged by surgery so, how we took her to the cab as, driver was too rude, I was calling him back to Back but there was no response and finally he had cancel my cab by himself and then 80 rs as base price charged my without any reason then, immediately I booked another taxi but unfortunately driver reached at another place so, by conclusion


It is ashamed for your company that your drivers have no manners, no common sense and don't know how to behave with passenger.

I took a uber go today from girish park to taratala.. My total bill was rs.154. But uber charged me 60 bucks extra and made it rs.214..

Later i saw that they added and extra cancellation fee of rs.60 on the tab, whereas i never booked the other uber taxi nor cancel it...

If this is how they scam regular users... God help the company and its drivers...
Addest experience with uber.. Never faced this before, happened for the first time.. But they certainly lost my faithfulness and preference. I dont want that mere rs.60 back.. But if they have to scam people, they certainly should be a bit smarter.
I have given a sample of the extra additional scam fare that they charged.

I have booked Uber cab from AIIMS hospital to West Delhi on 24th June 2016 Friday from Uber Cab. Driver Name Yogesh calls me from his number..[protected].I ask him to come in side the hospital he start shouting on phone that im not coming anywhere.if you want to go come here outside.i was with my mother as she got discharge after her surgery.she was on stretcher.then some how we took her to the cab.Drive took around 55 mins that driver started abusing all o[censored]s by saying..Gadi ka darwaza band kar le ni to gadi se utar dunga jata rahio apne app.then suddenly his phone rang he said mein abhi arha hu apko pik karne.and suddenly mid of the way he stopped his car and said am not going on that side, arrange something and leave the cab .DL1RTA0635.