Uber India — Booked a trip but driver didn't turn up

paisatishk

from Bengaluru, Karnataka

Address:

560040

Booked at trip to kereguddadahalli at 7.13 and the driver's name was
Chethan with vehicle mahindra verito. It was 18 minutes to pick me up and i waited for 18 minutes and suddenly my mobile displayed that the trip was on. After 15 minutes when i called him he said he has picked up three passengers and i asked that my trip was on, he said there is some mistake and he will cancel and i have to book onceagain. By 8.30 i should have reached the destination. I was forced to onceagain book other cab and reached the destination at 9.45 pm. His cell number was [protected] name chethan. Useless fellow. By keeping and encouraging such rogue drivers uber is bound to get beating of their credibility.

By the way i am satish pai and my cell no's are [protected] and [protected]

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Uber India customer support has been notified about the posted complaint.

Apr 29, 2017

Updated by paisatishk on 17.04/18.04.2017 I hired a cab to Classic Inn, Marenahalli, vijayanagar, Bengaluru from Bangalore international airport the fare which was displayed was 736 and the drivers name was vasundhara. I was made to pay the toll of Rs.125/- while exiting the airport towards vijayanagar. the driver argued, confused me and made to pay. today I hired uber twice and both the drivers informed me that I need not have paid the toll its inclusive in the fare itself. I am Satish Pai and my cell no. is [protected] and [protected]. Please let me know which is correct and have I been duped by the driver. if so, I need refund from your side after recovering the amount from him.