Uber India — Cab service provided by uber - pathetic

Address:	Gurgaon, Haryana
Website:	www.uber.com/en-IN

Today (29-april-2017) at 5.59 am i booked an uber cab for my husband. Pick up - dlf phase 5 gurgaon and drop at igi airport delhi. Driver mosim (Phone # [protected]) with a maruti suzuki ertiga confirmed that he would do the ride but cancelled the trip on his own for no rhyme or reason. Not just that when we tried calling after he didnt turn up, his phone which was working fine 5 mins back went to being "switched off" this left my husband waiting in the main road until another ride was called.
Same day i had booked for a cab at 9.11 am from gurgaon to igi airport delhi, same thing happened. Driver sabdul (Phone # [protected]) with a hyundai xcent confirmed the trip but didnt turn up. When i tried to call him the number which was working 5 mins back was "out of reach". Again i had to book a new cab, wait in the main road and then managed to get a ride to the airport.
If these drivers dont want to drive passengers to their destinations why do they confirm the rides in the first place??
Travelers can miss their flights or trains because of this senseless behavior. Will uber compensate in such cases.in both cases the drivers themselves decided to cancel the trips without even informing us and uber decides to charge us cancellation charges.in the first instance inr 106 and in th second inr73.14. Seriously if you people cannot provide services you promise why not shut your business?