Uber India — cancellation charge unethically charged for uber trip

Address:

411013

Hi
My name is terence phillips and i am a regular user o[censored]ber.
On friday evening at around 5.30 i booked a uber to take me from alpine castle - sopan baug pune to fatima nagar in pune.
The driver i think his name was vilas, im not sure, he said that he is at magarpatta and that he did not think it worth his trouble to take me to my destination. He called me via phone no[protected]. And asked me to cancel my booking. I refused to cancel my booking and requested him to honour his responsibility but he refused to listen to me.
I however repeated to him that i am not going to cancell my booking and that he should decided what he wanted to do.
I waited for him for about 10 mins but received no further communication from him so i hired a rickshaw to take me to my destination.
When i was already at my destination i received a message from your company saying that since the driver had cancelled the trip i should book another trip.
I did not need to travel again so why would i book a trip.
I also got another call from phone no.[protected] from another driver infoming me that he had arrived at my residence and waiting for me.
I told him that i no longer needed a drive/uber service, but he kept saying that he is at my residence. I think his name is vilas. I told him that i could not do anything as i did not book another trip when my first driver did not arrive
I am aghast to see that you have charged me rs42.50 as cancellation charges. I am shocked because i did not cancel any trip. Your driver cancelled the trip so why should i be penalised for it
This is very unethical and unfair.
I request that you please reverse the cancellation charges and credit the same to my account at the earliest.
I am a regular user o[censored]ber and i hope and trust that u will respond in a professional and ethical manner
Regards
Terence phillips
Mob. [protected]
Email: [protected]@gmail.com