Uber India — Cancellation charges when driver could not reach pick-up point

Address:

560032

I had been a regular commuter from no.9, ex-servicemen colony, r. T. Nagar
(My residence) to 340 b, 9th cross 4th main, peenya industrial area (Ganapathy nagar in your records) for the last 8 months or so. Very often i had occasions where the driver of the cab could not find the location and do not reach my pick - up point. My pick-up point is in a prominent area behind r. T. Nagar police station
Near chaitanya hospital. These drivers who can not reach the pick-up point cancel the trip. I am made to pay the cancellation charges even if i did not cancel. I had made
Everal such complaints but no response from your end. I had a similar
Experience yesterday also. The driver could not reach. I booked ola cab and proceeded to my destination i had helped him by explaining how to locate the pick-up point despite that, he could not reach,. You verify from you records whether i had cancelled or he cancelled. Even if he cancels, you charge from our next trip. This practice is highly objectionable and should be avoided
Mohammed12864ue