Uber India — Complaint against unethical deducted the cancellation charges and extra payment deduction

Address:	Kolkata, West Bengal, 700091
Website:	www.uber.com/en-IN

Dear Sir/Madam,

Please note that during my Jaipur visit dated from 03/05/2017 to 06/05/2017, 3 times UBER made the penalty on me as Rs. 50/-, Rs. 50/- and Rs. 80/- respectively i.e. Rs. 180/- has been deducted from my pay back balance and on 05/05 deducted Rs. 125.79/- when the displayed fare was shown as Rs. 49/- only.

However, all the times it was not my mistake in any circumstances as follow:

1. First day, I called the UBER GO from my Jaipur hotel and continuously called the driver to pick up from my destination. However, ultimately the driver informed me that his car break the rules of traffic in near the place Chtrakut and caught by the Traffic Police. Then reluctantly I “Cancelled” (Date: 05/05) the booking and UBER deducted Rs. 50/- from my balance as cancellation had been happened after five minutes. In the same day, from my hotel at Jaipur to my Jaipur office at Vaishalinagar it shows the fare is Rs. 49/- only, However, it was deducted Rs. 125.79/- i.e. it has taken around 2.5 times more.
2. In second instance, I called the UBER to attend a meeting near Udyag Bhawan and after sometimes I tried to call the driver for the delay. But I have astonished that the dirver’s phone is ringing but he doesn’t bother to pick up. Repeatedly I tried to call him and after 7-8 times calling I “Cancelled” (Dte:05/05) the booking. This time also already past may be 8-10 minutes and UBER deducted Rs. 50/- from my balance.
3. At last on 6th May, I booked the Uber at around 4:30 pm for dropping me at Jaipur Airport and same thing happened as driver told me he is waiting in front of a Petrol Pump but failed to come my place as he didn’t know the area of Vaishalinagar. My colleagues talked to him and requested to come at pick up place as per schedule map of Google. Ultimately after sometimes, I cancelled the trip and once again booked another UBER and reached to Airport.

Al the above are the fact and figures which you may track through your software and for that UBER authority deducted from my wallet Rs. 180/- with a full of injustice manner. I have received a message from UBER also in this regard that the authority will talk to me later but till date I haven’t received any call from your side. J

Hence, I am requesting you to return back those money to my wallet as those are not any mistake from my side and hope you will do the same for me as I am the frequent UBER user and only using UBER at all times.

Regards

Ranjit Bandyopadhyay
Promo Code: ranjitb90ue
Phone: [protected], Mail ID: [protected]@gmail.com