Uber India — Deficiency in service

Address:

Mumbai City, Maharashtra, 400088

Today i booked uber suv (6 seater) at around 5 pm. The vehicle was available within 15 minutes. When called, the driver named ankur (Having north indian ascent) said he is in vidyavihar (I had booked the cab from govandi (East) railway station to wadala) hence he will take 20 minutes. I said okay i m waiting.

After 20-25 minutes he said he is at amarnath patil udyan (Hardly at 5 minutes distance from govandi railway station). I told him to come towards the railway station. But he said he is waiting as per the location showed in the app despite my telling him during the first call itself to reach him to govandi railway station. But he did not come and even did not pick up the phone wn called. Later when he picked up he was saying irrelevant things. So v had to take 2 taxis to reach wadala. Thus we wasted our valuable time and had to bear with inconvenience unnecessarily.

After coming back when my son turned to check uber to see whether any penalty has been put he inadvertently booked uber cab but did not pick up the phone wn got a call, hence rs.150 fine was imposed which is very wrong. Even in my another number few months back... Despite cancelling a trip by informing the driver, rs.50 is being charged. Since then i stopped using uber app from my initial number.

Kindly do the needful.

Regards,
Sudhakar anchan,
Freelance journalist.