Uber India — delayed service provided by cab driver and rude behaviour

Address:	400608
Website:	UBER

I book a cab on 18thoct around 330pm from thane to borivali to catch a train at 530pm. I track the wagonr cab with driver details - tribhuvan ([protected]) near my house however it dint turned up till 445pm. Then i got a call wen i was already in other cab, with driver details - harinath hyundai ascent (Mh03-bc-9467) he said he is at our place and then he ask us to cancel the cab and when we denied saying we book at 330pm he said:apko kuch ni pta, pagal ho"cancel kro cab. Faltu me time khoti kia.. We almost missed our train an catch it at last minute due to this negligent behavior o[censored]ber service. We have been charged 48rs of cancellation wen we book the cab on 24th oct and that driver made us walked 2km along with 4 bags luggage and small infant baby in carry cot, cab details mahindra tuv (Sarfaraz - [protected]). What kind of service is being given to a lady. What is the point in booking cab if it din turned up on time and they give this kind of service and charging 462rs along with 47rs cancellation. Please refund money as its really discomfort and appauling service.