Uber India — depraved experience and attitude from the uber driver.

Address:

682024

I have had been happy customer o[censored]ber since uber entered in kochi – india and it is from uber i start my days.

I had a terrible experience with the uber today morning (26/07/2017). I requested for a uber ride near # to edappally and confirmed the ride with in 5 mins.

After waiting for some time with no reply and response form the uber driver, i called him up and asked for the update. And there comes twist, he said to me “ i am waiting for the trip from airport as i will get 100rs extra, i could not afford your trip” and demanded me to cancel my trip and take the other one.in reply i said, i am not going to cancel this trip for this bizarre reason and i am already late to office now. He threatened me with very bad words when i said i will complaint this behaviour to uber. He didn’t cancel the trip and subsequently my phone got switched off due to poor battery.

I somehow reached my destination by my own means. When i switched the phone again and opened uber i noticed that the previous trip has been reallocated to an another driver named prakash (Hyundai ion) which i felt really outlandish. The trip got cancelled by the driver and uber has demanding me to pay 52 rs as cancellation fees. The ride which made the worst start to the day, i didn’t get the ride from my side and still uber requesting cancellation fees.

I request to take an action against the uber driver i mentioned first in the mail. His name is jinu. Car – maruti swift and vehicle number - kl38f82. I will raise a complaint in consumer court as well for his rude behaviour. He used very bad words to me.

Please look into this so that nobody will have a pathetic experience which i have received.

My details
Name : george pv
Gmail id : [protected]@gmail.com