[Resolved]  Uber India — diver received money from customer (me) rupees 810 rupees using paytm

Address:

water tank road, near krishna bakery,, 560068

Respected sir/madam,

Could you please help me on one payment with the uber driver that not updated as not paid. But actually i have paid to him of amount 810.81 through paytm which driver accepted and agreed that received money when we leaving the place.

Travel details:
I have traveled from
Location: 5, murphy town, ulsoor, bengaluru, karnataka 560008, india.
At 01:53pm
To location:
4th sub main, hongasandra, 9th main rd, garvebhavi palya, bengaluru, karnataka 560068, india. At
02:48pm.

I have paid patm payment of rupees 810.81 rupees to the driver pavankumar who is working with uber. But he updated as not received money to the uber company.

I got an email saying "your driver reached out to us saying that he didn't receive the full payment for this trip.in the few cases of this happening in the past, we've found that it's most often due to a confusion with regards to promotions, dynamic pricing or the payment method. This could also happen in cases where you forget to switch the payment method before requesting a ride or if you do not carry sufficient cash with you for the fare. We have added a negative balance to your account to ensure this does not affect partner economics. This amount would appear as an outstanding balance on your account and you can pay for it in your next trip. Alternatively, you can clear it using your paytm wallet, credit/debit cards or jio money. However, in case you didn't pay the full fare because of an issue you faced while on the trip, i'll be happy to look into it for you and try to offer a speedy resolution" - bitra.

Now i am unable to book a cab as well it is asking the payment of out standing 733 inr

Driver and ride details: you rode with pavan kumar
Kilometers: 14.99
Trip time: 00:51:35
Ubergo vehicle

I have paid using paytm once he agreed payment using paytm and confirmed that received money as well. Please find the attachment screenshots.