Uber India — Driver refused my destination

Address:	Kolkata, West Bengal, 700004
Website:	www.uber.com/en-IN

On 17/11/2016 I had booked an UberPool service from my destination at GN 34/1, GN Block, Sector V, Salt Lake City, Kolkata 700091 to my desired location at THE CALCUTTA SWIMMING CLUB 1, Strand Road, Kolkata 700001. Accordingly, the driver named Mr Chandan came to pick me up from my pick-up point at 6:01 PM.

At 7:09 PM, the driver dropped me at 15/1, Strand Rd, Fairley Place, BBD Bagh, Kolkata 700001. When I informed him that the venue he was dropping me is quite a distance from my desired location, he kept on insisting that the location is as per his GPRS guided location, and he was in no mood to drop me to the venue, I had booked. Moreover, he was insisting me to make a fresh booking on Uber App, in order to make him drop to my venue, which I did not comply then.

As per Uber's regular promotion, I switched over from CASH to PAYTM option in paying off my Cab charges, and hence the fare of Rs 86.24 got automatically debited from my Paytm account, soon after the driver ended the said trip.

The said driver was very rude when asked to drop me to my venue and impolitely told me to just leave the cab, as he had another call in the pipeline to attend. His picture is also attached herewith for your ready reference.

I felt quite embarrassed and humiliated then and had no other option than to leave the cab and walk down some 20 minutes to reach to my coveted venue.

I want Uber now to give me a credit for the entire cost of Rs 86.24 in my account with them, alongwith adequate penalty charges for my humiliation and upset.