Uber India — Driver refused to go on trip after booking is done

Address:

380054

Driver named Dharmedra with Maruti Suzuki SX4 GJ18AZ3346 refused to go on trip after booking is confirmed shows in my app, it also showed that your cab will arrive in 6 min after couple of minutes he called and told that he is going home and can not come to destination, when I told him that I complain about his behavior he proudly said that Uber will not take your complain at first stage that he is not bothered about that go ahead and do it...is this some kind of setting that uber will not take complain and drivers can do whatever they do, really need to change lots of things in app, after listening him I had to cancel my trip, I think it is time to change from uber to some other cab services but guess what uber doesn't care...lol