Uber India — Extra charges levied for the journey

Address:	Mumbai City, Maharashtra, 400077
Website:	www.uber.com/cities/mumbai

I booked a UberPool from KJ Somaiya Institute of Management, Mumbai to Chhatrapati Shivaji International Airport, Mumbai. Ride share was Rs. 82. At Santa Cruz, driver said location written is Chhatrapati Shivaji International Airport, Mumbai but it is navigating to some Airport office nearby. I showed him that my Uber app shows airport location. He did not agree, dropped me at Hans Bhugra Marg, Shivaji nagar Vakola, Siddharth Nagar, Santacruz East, Mumbai and asked me to book another cab to airport. Fare estimate came out to be INR 104.46 which was supposed to be INR 82. I had to pay him, as I was getting late for Airport. I booked UberGo from that location to airport and there fare came out to be INR 137.75. Overall I had to pay INR 242.21 for a journey which should not be for more than INR 140 via UberGo as per journey estimates from original pickup location to final drop location.
On complaining Uber, they said that fair calculation is fine and refunded just INR 21 as Uber credits.
Attached screenshot clearly shows ride estimate to be around INR 140 via UberGo from original pickup location to final drop location for which I had to pay INR 242.21 along with inconvenience of standing on road and wait for UberGo.