Uber India — flat fare converted and charged extra by uber on may 17

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I have taken uber on may 17, 2018 from noida city centre metro to sector 110 noida. It was booked under my flat fare pass of rs 99. The same route which has shown by google and taken by uber. I have booked under flat fare of rs 99 but when the chauffer completed the duty it is has shown 164 rs. And the same was deducted from my paytm account. I haven't derouted the route and the same can be checked with the driver.

When i complained to uber no body responded rather acknowledged my mail. Again after my reminder mail to them thru their app i got a standard reply that route shown is not taken by uber and am rerouted him to other so they charged. Which is totally false statement.

It happened twice as of now and nobody is there to listen customer queries. For a week they are only saying that they will forward my query to concerned backend team and will revert. After so many chasers and reminder till date i haven't got any satisfactorily reply nor refund.

Now i understand the policy o[censored]ber to fool customer by offering flat fares and then converted into higher charges with false allegations. Please help to get my refund.

Thanks