Uber India — hit and run. arrogant driver

Address:

560037

Sir
My name is biswaranjan swain. I am staying at munekolala, marathalli area. This is to inform you that, i met an accident on 09/08/2017 around 10:50 pm night near kempegowda internation airport area with a taxi from uber company. I was going to pick my parents from airport driving my personal car bearing registration number ka 03 mz 5830. On the internal road of airport near the aviation building area, one red color taxi from uber company bearing registration number ka 50 a 5035 had hit me from back with heavy impact. While i was driving my car in the internal airport road slowly as it was raining abit, i saw in my mirror, a taxi was approaching behind me with fast speed. Initially i thought it will slow down as it was raining and a speed breaker was approaching, but the taxi did not slow down and it hit me from my back to my car's back bonnet. The impact was so heavy that my car bonnet was completely damaged with a big dent and it got cracked also. Please check the photographs for your reference. When i stopped the taxi and asked the driver why it did not slow down and caused the damage, he called his other taxi driver friends from uber on the place. By the time, the airport security vehicle and staff got there and were checking my car's condition. I asked the taxi driver for his car company's contact number or the car owner's contact number. But he was not willing to give me any. He told me to go and fix my car using my insurance. By the time i was taking his car's registration number photo, he was actually smiling at me tellingyou cannot do nything as uber does not have any customer support or contact and neither they will listen to you. So you do whatever you want to do. By that time his fellow uber driver friends arrived and started arguing with me that nothing has happened and you can fix it using your insurance. When i told them lets go to police station to discuss, they told, either you talk here or go away. They will not come to police station for any discussion. By thattime the airport security guard told us to move as they did not want us to stand in th einternal airport road. So the uber drivers asked us to come to their parking lot in airport to talk.in the mean time, when i was following them to uber's parking lot, the car which had hit me left in the way to out of airportand they took me to a dark and dumpy place which was called "app based taxi stand". There the drivers told me to accept rs 1000 by paytm and clear the discussion. When i told them my bumber will cost me atleast rs 10000 and the repairing cost in total will be around rs 12000, and i will not get complete amount from insurance and it was not my fault, so how can you say just take rs 1000 and forget, they told me either you accept rs 1000 or forget it. Dowhatever you can do. As there is no direct contact information o[censored]ber, i could reach them also. The drivers were so arrogant about their taxi company, that they did not care whether we can complain againts their rash driving to anyone.

So i urge you to take strict action against such drivers or else no one will believe in your service.