Uber India — my ride on 30.3.2018 at 12.52 pm

Address:	400061
Website:	www.uber.com

My ph. No. [protected] & regd. Email id: [protected]@yahoo.com - from this ph. I booked a ride at 12.52 pm my pickup location given was 'panchtantra ii' off panch marg, off yari rd. Versova andheri (W), and this being my home location, i have regularly been choosing this as my pick up point. There has not been an issues in the past with this. However, today, driver ajay with hyundai xcent - was assigned this ride. He did not come to the correct pickup location, instead waited at some parallel road location for 7 min and then my ride got cancelled by uber - i was charged rs. 47.25 from my paytm account by uber!
When the driver has not reached my location, i cannot be held liable and cannot be charged cancellation fee,. It is your app and driver's fault that he did not enquire or call to reach the correct location. He says my no. Was not reachable, which is totally wrong, i called and got through to him from the same no.

Also, when i made a complaint through the uber app and pressed on 'problem with cancellation' i got a message saying that i have been given credit for this cancellation fee charged, but my app does not show this credit.

Please look into this urgently, not only did you charge me an uncalled for cancellation but also wasted my time - 10 min, wait time, where neither the driver contacted my leading to delay in reaching my office, totally unprofessional method.
I need a refund of the cancellation immediately and need to be reimbursed for waste of my time and effort in waiting and getting delayed in reaching my location as also having to put in more time reporting this issue through various means to uber.

Pls. Take immediate corrective action and inform - my regd. Email id: [protected]@yahoo.com