Uber India — uber driver doesn't know to use google maps

Address:

Kamrup Metropolitan, Assam, 781022

How come a person is driving uber without knowing to use google maps. Today i requested an uber as usual, then i waited almost for 1 hour for that uber to reach my place but still he couldn't find my place because he doesnt know anything about the place and he doesn't know any location and he even don't know how to use google maps. Why uber is hiring such illiterate drivers?, please take some steos towards this driver. His name is binanda and drives a hyundai eon.