Uber India — un-professional driver waste valuable time & money

Address:

Kamrup Metropolitan, Assam

On dtd 03/09/2019 at about 6:11 pm my wife booked one maruti suzuki swift dzire uber cab (Destination to south sarania road via rajgarah-lachit nagar road, guwahati) just started the ride she told to driver temojin to go via short-cut through sreenage-tarun nagar connected bye lane to reach g. S. Road via abc
Being sreenagar traffic point thoroughfare is blocked at that time.
But the driver not heard my wife's advice and turn the car to sreenagar traffic point and as usual the road is blocked & he turn to ganeshguri to take u-turn.
When the car came to abc my wife again request to go below the bhangagar flyover to go through rajgarh-lachit nagar connected
Road to reach south-sarania to avoid unnecessary traffic jams of g. S. Road
But again the driver not given so much response and run the car over the bhangagar flyover and as usual rush in traffic jam at that time.
Then he take u-turn at ulubari and turn to lachin nagar.
Again my wife told to driver to turn left hand side at bye lane no.-9 in lachit nagar
But surprisingly he crossed bye lane no.-9 without taking turn and straightly drive to rajgarh and take u-turn (There is no any u-turn point at that place,
He reverse the vehicle to take u-turn) and lastly enter lachit nagar bye lane no-9 to arrive destination place
I. E. South-sarania (Being both bye lane is connected)

Moreover in entire drive the driver even not followed the google-navigation which is displaying in his mobile live.

My wife regularly go that place to attend coaching classes so we know the average fare which is approx rs. 70-80 but that day it comes rs.170/-
And the time of attending coaching was already missed.

How can a smart app company like uber can give recruitment of that type of smart less/non-professional driver driving smart cab.

It becomes a big-danger for all passengers if that type of non-professional driver drive throughout the city without having common sense.

Guess if any old lady or gents faces those type of drivers what happened??? Or any passengers who is new to guwahati???

We strongly object continuation of that type of non-professional drivers with immediate effect.

Uber never make up my losses of valuable time & money but they can stop losses of valuable time & money of others by dis-continuation of
These type of non-professional drivers.