Uber India — Unfair practice o[censored]ber

Address:	New Delhi, Delhi, 110055
Website:	www.uber.com

To start with i was having a problem booking my cab through your app. Everytime i booked a cab, i was popped with an error message “something went wrong”. Scanning further i noticed that the card details associated with my account were that of the card that i seldom use, so i requested uber support to terminate my card details and keep paytm and cash as the only method of payment. Upon this request i got a reply that payment method cannot be deleted from our end and the customer can delete it via app, i followed the procedure, but was unable to do so with an error message “deleting active payment method not allowed ’’. I informed the same to uber. This time i got a reply that since my card is associated with multiple accounts, it has been suspended across all accounts and flagged off as a suspicious activity and, i was advised to add new payment method.in reply, i told uber to keep paytm and cash as only options for payment and provide me the details of all other accounts using my card as a payment method, as i have only one account synced with uber. Upon this message, i got a reply that my account has been suspended and this decision is final. To my horror, it as shock that how can a company like uber terminates my account without proper justification. It is totally disrespectful o[censored]ber to treat customer like that.
Adding to it, my concern is that if the mistake is on my part, i will rectify it and will accept account suspension. However, i was not pleased with the information and help provided by uber, uber is unable to provide me details of all other accounts using my card details. I am neither any payment defaulter, nor did i behave wrongly with any of the drivers. So, how can my account be suspended?. Also, i believe uber cannot delete my account without my consent. I feel insulted and defamed by this behavior from uber. It’s like uber can treat anyone in any fashion.
Upon unable to receive satisfactory help from uber, i have registered this case with national consumer helpline - jago grahak jago, complaint number - 284128.
As a resolution to above case i want uber to lift the suspension of my account and resolve my problem of booking cab and let me pay only via cash or paytm or any other wallet and also provide me details of all account wherein my card is being currently used, as it’s a matter of my money and prestige.