Uber India — Unfair trade practice o[censored]ber and abusive driver behaviour

Address:	Mumbai City, Maharashtra, 400020
Website:	UBER INDIA

My email is [protected]@gmail.com
I took a share ride from DN Nagar metro station to InOrbit Malad on 6th March at 5.15pm. The bill was rs 59 and i paid promptly on getting in the cab. At the time of alighting I was shocked to see the bill at rs 228/- The driver told me that this is the balance due of past trips for which I had not paid. I refused to pay . The driver chased me . I had an urgent work to finish and had to head back and could not deal with the driver. Then he called me saying he is reporting me to the police. Later he called on 7th March at 1.30 am in the night. Then he sent abusive messages on whatsapp calling me an international Chor.

On analysing the bill I came to know that the excess is on account of two trips which I had cancelled after booking 3 months back. I had no memory of the same.

Following needs to be addressed
1) Why is UBER India allowing a passenger to use UBER without first settling past dues ?
2) Why do I as a passenger do not have any idea that there are past dues on the account ?
3) Why do I get a shock on seeing a bill of rs 228 when the bill at the time of taking the ride is rs 59 ?
4) Why is the driver calling me and threatening me to take me to the police ?
5) Why is the driver calling me at 1.30 am in the night ?
6) Why is the driver sending me the choicest of abuse in hindi and calling me an international chor ?
7) What is UBER doing so that these unfair trade practices are not followed with anyone else in the future ?