Uber India — Unprofessional behavior o[censored]ber driver: iqbal

Address:	411052
Website:	www.uber.com

Date of the incident: 30 april 2017
Driver's name: iqbal
Description of incident:
I had booked an uber cab a day before journey date i. E. 29th april 2017 evening as i and my mother wanted to leave for pune airport around 8:15 to 8:30am. When i did a booking i had requested for time slot between 8:15 to 8:30am. Next day morning (30th april) i got call from iqbal at 8:18am asking for exact location. He reached my place by 8:24am. I was still under impression that as i booked cab for 8:15 to 8:30am slot, he is before time and i was happy to get more than expected good delivery from uber. I told him to wait and committed that we would reach the place where he was waiting within next 10 minutes. I sent my mother first to acknowledge him about our arrival. But when i reached to him and confirmed the cab number and name, he got angry on me and started saying rudely "madam kitna wait karna pada" (Madam, how much time should i wait). I told him politely that you can charge us extra for extra waiting. But his behavior was totally unprofessional. He argued a lot on our delay and started saying "madam dusra cab karo main cancel karta hu" (Book another cab i am cancelling the ride). We were already late to leave for airport due to arguments with him, so my mother requested him not to cancel and leave for airport. Till we grab a cab, my two relatives were with us with their 4 big bags who were not supposed to travel with us at all. When we would have left, they had to take a seperate auto to their different destination. But iqbal looking at their bags suddenly and loudly said, "i am not going to accept these many bags, madam i am cancelling the ride". We tried to convince him that these people are not coming with us to airport. But he couldn't control on himself and the arguments continued.in short he didn't at all want to get us to airport. Finally we asked to cancel the ride, what we could have done if he would have started arguing with us on the way? He cancelled the ride and we finally booked another ola cab at 9:15am after spending lot of time arguing with him. 9:15 am was very late for us to leave for airport. Fortunately we reached and boarded the flight.

I have used uber a lot and have never ever got such service. This driver's behavior totally surprised me. Being lady customers, he should have been polite with me and with my mother. I want to acknowledge uber that i am totally disappointed with this uber driver's response. Consequences could have happened were, we could have missed our flight, we could have not get another cab on time, while rushing to airport could have faced road accidents, etc.

The desirable resolution of my complaint is:
1. I would really want uber to ask for clarification on this unprofessional behavior and let me know what action was taken against him.
2. After he cancelled, rs. 64 was deducted from my account, please refund the same.

Unfortunately i dont have his number, but you may check the ride history on my name. My details are:
Name: koumudini bhute
Email id: [protected]@gmail.com
With uber since: 2015