Umi Mobiles, India — Mobile handset not delivered and when cancelled the order,Amount paid is not returned.

Address:

New Delhi, Delhi

I saw an advertised for a mobile handset in " Umimobiles.in" in March 2013 . Having impressed with the specifications and the price, I orderd for the set by paying Rs 500/- to their account through HDFC Bank on 19/03/2013. Later They sent a message asking me to pay the balance amount of Rs 13500/- . I payed the amount to their HDFC Account through NEFT on 11/05/2013. They didn't delivered the Handset as was promissed in time and they keep on postponing the delivery date showing illogical reasons. Having fed up with their behaviour, I ordered for a refund of my money on 4th October 2013 . Since then, I have sent many " Refund Requests" through E-mail for my money. They keep on saying that, my request was under processing, and once processed they will intimate me . This seems to be never ending. I underwent a lot of mental agony and suffering through their irresponsible manner . I here with post one of their recent reply through mail for your reference. K.S.R.MURTHY Refund Request India Refunds[protected] To: KSR Murthy Dear Sir, You are an esteemed customer of our organization and sincere apologies are advanced to you on behalf o[censored]MI Mobiles India for the difficulties faced by you pertaining to the delay in the processing of refund. You are requested to kindly be patient and wait for the refund. As per the prevailing circumstances, all efforts will be genuinely directed towards the processing of refund. Thanks and Regards UMI Team On 8/7/2014 5:36 PM, KSR Murthy wrote: Dear Umi team, Ihave been waiting for my refund since October2013 for the payment of Rs 14, 000 I made in May 2013. Even after repeated requests for refund, you people are keep on saying me to wait patiently. I have full faith on you as you are replying to my mails. But gradually, I am losing faith on you, as it appears to me that you are not taking steps to refund the amount paid by me. I cannot wait any futher, and this is my humble request to you, to return my amount at an early date . If you fail to refund my amount, I will consider the option to file a case against you in the consumer's forum . K.S.R.Murthy.