Uniconnect — Extremely bad conduct and a complete lack of helping attitude by your customer care team under Ms. Smruti Poojary

Address:	Mumbai City, Maharashtra, 141002
Website:	Uniconnect.in

Dear Sir/Mam,

I am writing this complaint to share my horrible experience with your customer care team under Ms. Smruti Poojary based in Andheri, Mumbai.

I had an extremely simple matter of getting my phone sim recharged with a new plan as my old pack expired. This is a process that typically takes 1-2 minutes if its an Indian sim (be it through paytm or via a recharge shop) and even less if its a local us sim card (t mobile / at & t etc).

However, with uniconnect i ran into a unique set of problems that has me stranded and waiting for more than 2 hours just to get my pack renewed. I am listing them here with the hope that with all good conscience and a sense of owing some decency and service to its own customers, uniconnect looks into the matter...
1. The website uniconnect.in makes it very difficult to get a recharge done. Once i select all my details there is no drop down list of possible recharges (19$.29$, 39$) etc. I am supposed to manually fill in the amount and pay. And the prices are in INR not dollars. And that too rounded off, how are customers supposed to remember what plans they want based on what they got many months back? And are we seriously supposed to round off dollars into rupees? (the options are 1000 rs, 2000rs, 3000rs etc).

2. Even if if select a rounded off figure and fill in the desired amount it tells me to enter a valid number. (which i did enter as valid). Due to all these issues i was forced to connect to customer care.

3. I spoke your customer care team under Smruti Poojary based in Andheri on 9th March 12.30 am IST. She said me she will forward me a link to where i can make my payment and then have to send a "screenshot" and then "entertain" my request. I never received that mail for 30 mins.

4. I called them back and suggested they re check my mail id. They did and of course they had misspelled my name. I made them correct it (had to repeat the spellings 4 times). While i was waiting for the mail, they hung up without any warning in 30 seconds flat.

5. I went to the link and it opened up "THE SAME PAGE" of making a payment online with only options like 1000rs, 2000rs, 3000rs available. I obviously had a doubt of what i should select and so i called them back again. I had to call 3 times, they picked up the 3rd time, said they were busy, took my number and told me they will call back in 5 mins.

6. I DID NOT receive back a call for 30 mins. I called them back again (by this time i had lost patience --- i am a visiting medical student and sometimes get very important calls from my peers and colleagues which i cannot afford to miss). So i called the team back.

7. They picked up the 5 th time and told me they would refer me to some one else to "entertain my request". Seriously?? For as simple as a matter as getting my sim recharged? When i asked them i just needed to know what bloody amount i should select -- they were very rude and told me i should know it will be my previous amount only! I asked them how long it will take to get the sim recharged after i pay the amount... They told me to wait, and after 30 seconds HUNG UP.

Its been 2 hours and i still don't know what to do. It has been a very horrendous experience for me and i am 1000% sure i am not going back for uniconnect. However i write this complaint with the hope that you have the good conscience to investigate the customer care team based under Smruti Poojary in Mumbai and bring to task whoever took calls at 1 am Indian Standard Time on 9th March.
I hope these is no such harassment to any unfortunate future uniconnect customers.

P.S - The customer care team also told me i can ONLY go for the same plan as before, which maybe true but which i doubt now.