[Resolved]  Uninor / Telenor — Internet GPRS

Address:Kanpur, Uttar Pradesh, 208001
Website:www.telenor.in

I have been trying and calling customer care, technical depatment regarding my internet problem.in my sim internet is not working since 11th of august. Everytime they gives me some reasons like we are trying, system is upgrading, your problem will be solved but no results. I talked to tech. Department too they tried to help but still no internet. I am calling again and again but my problem is not resolved. So, now i have decide to fire a consumer complain againt your poor respone and services. And after everything customer care gave me an excuse as i quote " sir please try to use internet after 11 pm, we are sorry our services are poor between 6pm to 11 pm due to heavy rush.

Kaushalendra
Mobile no : [protected]
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Oct 26, 2016
Complaint marked as Resolved 
Uninor / Telenor customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2016
Uninor / Telenor Customer Care's response
Hi Kaushal, We apologize for the bad experience with our internet services. We'll immediately look into it and will get back to you with a resolution for the same.
Verified Support
Sep 23, 2016
Uninor / Telenor Customer Care's response
Hi Kaushal, we would like to inform you that as per system checked there is no issue found as all the basic services of your number are active. Furthermore there is no GPRS DATA available in your account, request you to please to recharge your number with DATA pack.

Please contact us in case of further queries.
Complaint comments 

Comments

There is no network including internet network since last one month. Complaint for the same was registered at customer care of Telenor. The time line was 02 Sep 2016 at 1100 hour. The timeline expired. Request No [protected] .
I have asked for the manager escalation, but the supervisor named rama krishna has not transfered.
i want this call to be audited and this to be solved,
[protected]
v.kutti is the supervisor who has not solved the case.
they all from the hyderabad,
they said that it will take 14 working days to solve the case related to i nternet..

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