Uninor / Telenor — Regarding pre call announcement & avoid to register complaint on 198

Address:

Patna, Bihar, 800004

I have been hearing a promotional pre call announcement on my number [protected] & [protected] from last 10 days, in spite of my numbers are dnd activated.
Regarding this issue i have tried to complain on 198, but they rudely behaves me and deny to register a complain. According to your customer service representative, 'some complains are not registered'. I want to know what do your company's mean by 198. When your representatives deny to register complain.
I have call records o[censored]ninor customer representative.
I want solution about what is the meaning of 198 complain number, when they do not register a complain of customer. And how can any of mobile service providers irritates a consumer to promotional voices like ivr voice after dnd activated numbers.

Thanks & regards!

Chandra bhushan kumar
Ph:- [protected],
Email - [protected]@gmail.com