Uninor / Telenor — Wrong deduction from my account [protected]

Address:	Pune, Maharashtra, 411014
Website:	www.telenor.in

My mobile number is [protected].
On july 09, 2017 at 10:40 am i have recharged my number with rs. 115 (Unlimited internet pack), rs 128 (Talktime of rs 150) and rs. 11 (Local benefit).

After recharging at around 07:00 pm in the night i saw my balance was just 0.19 paisa.

So i did call telenor and after a long discussion the representative mentioned that there was wrong deduction on my account and he opened a case for it with sr no as [protected].

After 2 days i checked online and found that case got resolved with below comments :

"dear customer, as checked you were in roaming area and used our services without activating roaming pack on your number. Therefore the amount of rs.158.96 got deducted from your main account. Thank you."

And this is completely wrong as i never went out of pune since last 2 or more months.

Initially on call telenor representative mentioned that it was due to internet usage when i had discussed that i had already recharged number with unlimited internet then now telenor just tried to make it charges for roaming. Also during the call representative mentioned that its due to technical issue.

So its directly looks as wrong deduction from my account and now telenor trying to adjust it as internet charges/roaming charges which is really disappointing.

Please look into it and kindly refund the amount in my telenor number's main balance.

Thank you