Union Bank Of India — Amount deducted from account but still not refund

Address:	New Delhi, Delhi, 110085
Website:	www.unionbankofindia.co,in

Dear respected sir/madam
I Kamlesh have an account in union bank of india
My a/c no is [protected]
with the same name.
I was transferring 10000 from my account to my paytm wallet on 25 december 2016 but unfortunately it got cancelled.Then i tried again with 10000 but that too get cancelled. I get a messege from paytm that they did'nt recieve the amount and if the money is debited from your account then the bank would refund it in 7 working days.And after 10 minutes i receive 2 messeges from bank that 20000 rupees has been debited from your account. Then i wait for 7 days but the money was not refunded by the bank so i contact the customer care no on 4 january 2017 they told me that you have to wait for 14 working days they also give me 2 complaint no regarding this 19778412 and 19778427. So i wait for 14 days but the money was not refunded so i call them again on 19 january 2017 and they are saying that we will again register your complaint and you have to wait for another 3 days they give me a complaint no 20084091 but now i dont know whether they will help me or not. So i am requesting you to please look in this matter 20000 is a very big amount for middle class people. I am looking forward for your reply as soon as possible.My contact no is [protected]