Union Bank Of India — atm withdrawal transaction issue

Address:

9/109 Dakshin puri dr. ambedkar nagar, New Delhi, Delhi, 110062

This is with reference to my ATM transaction done on 18th Oct’19 from Indicash ATM located at Dakshin puri, Dr. Ambedkar Nagar, Delhi.

I would like to inform you, that I have done transaction from the above mentioned ATM branch on 18.10.2019 but due to some non availability of cash in ATM the cash did not come out. After that I got a message on my registered number about amount deduction from my account. The message which i received from bank said the amount has been debited by transfer instead of ATM. Please specify the reason why the transfer message came to me instead of ATM deduction. (please look at enclosed attachment of my atm message)

I had also visited Union Bank Branch located at Saket on 21st Oct 2019 and raised a written complaint, attached copy of the same for your ready reference, but there is no response from their side and i visited many time in branch. I also raised complaint (Complaint No - [protected]) to Union Bank Customer Service Support on 19th Oct 2019, but haven't received any positive response from their side.

I also raised a complaint against this to RBI (Complaint No:- [protected]) and also to Consumer Court (Complaint No:[protected] also find my FIR No( SD-AN-001563/2019).

I again visited the Branch on 31st Oct and contacted the concern person (Name - Vijay Dy. Manager ) he was not ready to listen any thing and behave very rudely. I requested him that I stood there from long time but cash didn't come from Machine. I requested them to show evidence as video where I withdraw the cash from that particular time. But he is not ready to listen anything.I have already submitted the FIR in Branch along with video evidence and till yet haven't received any positive response/reply from them. ( The same is attached with bank stamp)

Hence, I request you please look into this matter and help me to get my money back. looking forward for positive response from your side.

Below are my details for your reference:

Name: Mr. Madan Lal

Account Number: [protected]

Registered Mobile Number: [protected]

Branch Name: Saket, Delhi.

Kindly look into it & do the needful.

Regards

Madan lal

[protected]

[protected]@gmail.com