Union Bank Of India — Failed UPI transaction

Address:

South 24 Parganas, West Bengal, 700144

I have been using Union Bank of India UPI application for a couple of months. I have made many transfers though this application successfully. On 02/01/2017 I tried to transfer money through Union Bank of India UPI. One attempt was successful. Then I tried to transfer Rs.2800.00 from my United Bank of India Savings Bank Account to one account of State Bank of India. The attempt failed with note that there has been “external error”. I tried again to transfer from my same United Bank of India Savings Bank Account to the same payee this time the amount attempted was Rs.2300.00. Again the attempt failed with the same note that there has been “external error”. However amounts of Rs.2800.00 and Rs.2300.00 were deducted from the Payee account but not credited to the Payee account. On 03/01/2017 the amount of Rs.2300.00 has been credited back to the Payer account. But the other amount of Rs.2800.00 is neither returned to the Payer account nor credited to the Payee account.
Failed transaction details are shown i below.

Date: 02/01/2017Txn ID:UOB9843321CDE0341C
989C10B12234650FC TxnRefld:[protected] Amount :Rs.2800.00 Status: Failure Status as now : Still no return
Date: 02/01/2017Txn ID:UOB247250E155B-D464195BF2FF05819D5D4 TxnRefld:[protected] Amount: Rs.2300.00 Status: Failure Status as now: The amount has been credited back to the Payer account.

The amount of Rs.2800.00 as shown above may be returned to the Payer account early.
Usman Ali Shah
Baruipur, West Bengal