Union Bank Of India — misbehaving conduct of officials

I went to open an account to one of the branch o[censored]nion bank of india, kalisthan begusarai. I didn't have the pan card with me so i enquired if i can apply for the account on the basis of a photocopy of my pan card or my pan number. The lady official who was there went on to misbehave by alleging that she will not open an account without the pan card even though it is for the magistrate or chief minister itself. I myself is the labour judge of begusarai division of labour court. And this conduct seemed to defame me as a number of people were around when it happened and it was really very ignomious for me. This was very discouraging on her part as well as on the part of her companions who were also rude. I hope you take the required action