Union Bank Of India — no support to customers

Seeker889

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560037

I have customer o[censored]nion bank of india through digi purse. Lately, i have added rs. 5000/- into digi purse wallet with an intent to use it for online transactions.
However, i was not able to use the money from the digi purse wallet and my money is stuck with union bank of india.

To take this a step further, i have been regularly emailing [protected]@unionbankofindia.com for a response and resolution to my problem. It seems they respond without any knowledge of the problem.

When the app isn't allowing to use the wallet for online payments, how can digi purse support advise to use it for online transactions. Moreover, i did observe this problem happening for many innocent customers. It seems genuine banking is forgotten and union bank of india is gaining profits using taxpayers money.

Kindly, take an action on the fraud being done by the banking giant and help innocent citizens like me.

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Union Bank of India customer support has been notified about the posted complaint.

Mar 04, 2018

Updated by Seeker889 I received a Digi Purse Developer response to forward my queries to [protected]@unionbankofindia.com and I did forward. However, there is no confirmation or any related information from them.

Please can somebody help on this.

Mar 29, 2018

Updated by Seeker889 Naresh Kumar Kuppili <nareshkumar.[protected]@gmail.com>
12:24 AM (0 minutes ago)

to UnionBank
Hi Team,

Reminder 3:

I again confirm to initiate a refund of the amount back to the source account from where they were added. I wish to get a refund and consider this as a confirmation mail for the same.

Regards,

Naresh Kumar
Phone: +91 [protected]

On Sun, Mar 25, 2018 at 11:49 AM, Naresh Kumar Kuppili <nareshkumar.[protected]@gmail.com> wrote:
Hi Team,

Reminder 2:

I again confirm to initiate a refund of the amount back to the source account from where they were added. I wish to get a refund and consider this as a confirmation mail for the same.

Regards,

Naresh Kumar
Phone: +91 [protected]

On Thu, Mar 8, 2018 at 1:54 PM, UnionBank Digipurse Care1 <[protected]@unionbankofindia.com> wrote:
Dear Sir,

If you are unable to use the funds in your wallet we can initiate a refund of the amount back to the source account from where they were added. If you wish to get a refund please send a confirmation mail for the same.

Regards
Digipurse Care Team
Union Bank of India

Mar 29, 2018

Updated by Seeker889 I have sent 3 reminders to the Digipurse Care Team for my amount refund and how hopeless is their customer care. Everybody can see from mail thread, they don't even bother to respond.

I wonder how does Govt. of India is not punishing such people?

Apr 07, 2018

Updated by Seeker889 HI Team,

I have been following up with the Union Bank of India, still no response.

Please can we take some action on these cheaters.

Apr 14, 2018

Updated by Seeker889 HI Team,

I have been following up with the Union Bank of India, still no response.

Please can we take some action on these cheaters.

May 03, 2018

Updated by Seeker889 Can you please help me with some action on Union Bank of India to refund back my money.