Union Bank Of India — transaction failed and amount deducted

Address:USARI KHURD Amila mau, 275303

Sender send the 10000 amount in account through phonepay upi in 5 february amount is deducted from sender account but not credit in my account sender given the application in branch and after so time show transaction is successful but amount is not reflected in sender account or receiver account but time taken very large show what i will do...
Sir plz... Action
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My refund was initiated on 3rd April 2019 by Amazon vide transaction no[protected] but not received in my account till date.

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