[Resolved] Unique Identification Authority Of India [UIDAI] — unable to update aadhaar in epfindia website
I'm trying to download claim form from website and it asked me to link my aadhaar. I went to manage basic details and typed in my aadhaar number (It is showing "not available" currently), and i typed the name and birthday exactly as in aadhaar (Which is same as what is already stored in the website) but it gives me an error "change request cannot be processed due to no change observed in name, date of birth or gender" and so doesn't take my aadhaar number. As a tech person i think this is what is happening behind the hood:
It compares name and dob to see if they are the same, if so it throws an error that there is nothing to update. It should also compare if aadhaar is empty or null and take it if so (Which isn't happening).
I tried some workarounds i. E. Tried to change my name spelling so that i can put my correct name again when aadhaar is added but that didn't accept either as it gave error that it doesn't match with aadhaar. I also tried doing the same with empty aadhaar field but that failed too. This is a terribly coded website. I'm surprised that when i find it this hard to use, how will a non-it end user. Please fix it asap.
Was this information helpful?
Feb 26, 2020Complaint marked as Resolved
I got an email from EPFIndia which resolved my issue. I was able to update aadhaar by logging in using my UAN and password at:- https://unifiedportal-mem.epfindia.gov.in/memberinterface/ And then I updated my KYC by using the facility available under the menu Manage->KYC. This didn’t work before but now does and resolved my issue.
Unique Identification Authority Of India [UIDAI] customer support has been notified about the posted complaint.
Related Unique Identification Authority Of India [UIDAI] reviews
Post your Comment
+91 11 2348 1126 [Delhi]
+91 22 2216 3494 [Mumbai]
+91 40 2311 9911 [Hyderabad]
Government of India, 3rd Floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi, Delhi, India - 110001