Customer complain from turkey: 696549
I am a customer of benetton in turkey and registered as an online buyer also. Based on my recommendation one of my friend bought a 3 polo t-shirt from online shop and he got %50 reduction on price at 18th of july, his order number is 464508. I tried to buy with same price from online shop but i couldn’t get that reduction. Then i send a message to customer care to help me on that issue. Customer care replied to me that there was a system problem and this happened by accidently, i insisted on that problem then they said that they applied personnel reduction on that customer by mistake then i told them it should be applied on me. They rejected and didn’t help me on that issue. As a global and enterprise company benetton has to apply same rule and price for all customers, if there is any mistake happened and customer has been effected then customer care has to try to solve problem and make customer happy. I really disappointed about benetton turkey customer care and escalating to you as i know that benetton is customer oriented company and working with a slogan” customer first”.
I am sure that benetton company will help me to solve problem and make sure that benetton turkey customer care has to be improved to serve subscribers in a proper way.
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