United Colors Of Benetton — Trouser alteration in store, manager is being rude

Address:	Mumbai City, Maharashtra, 400706
Website:	UCB store, inorbit mall, Vashi

Hello,
I visited today the united colors of benetton at inorbit mall, vashi (Navi mumbai).
I requested to the person (Manager?) for alteration in my old ucb trouser.
He said he will not do because it is old trouser.
Also he was being very rude and loud while talking and explaining to me.
I have purchased too many garments in the same store and also from another ucb stores in past.

This is how the ucb india train their staff to being rude with their customers..??
And also we pay our hard earned money for buying cloths for quality and service. So is it not ucb store's responsibility to give service to their customers.??

From last 5year i am using ucb cloths but today i am very disappointed.
My one friend also has the same experience from the same store 6 month ago. Thank you.