Universal Sompo — claim has been closed without resolution

Address:

Health Claims Management Office, 5Thfloor, Assotech One, C-20/1 A, Block- C, Sector- 62, Noida, Uttar Pradesh 201309, Gautam Buddh Nagar, Uttar Pradesh, 741313

Universal sompo
Client# - 2825/59789482/00/000

This is with respect to 2 claims submitted to universal sompo, in dec 2019. The claim numbers are : 196354 & 196355.

They have been requesting treatment records for myself & my wife. Even though i have on numerous occasions informed them that i cannot produce non-existing treatment records, they refused to hear what i was saying. I sent them the relevant docs explaining why i did not have treatment records & proof that the previous 2 yrs there was no claim made to my previous insurer. Nevertheless, they have now closed the claims since they say i did not supply the required info within the specified time.

I cannot attach the word doc or pdf i sent them for their perusal. Please can you assist me in this matter. If possible, pls can you also acknowledge receipt of this email so that i know someone is looking at this case.

Thank you kindly,

Rgds,
U. Naidoo