Universal Sompo — Claim number CL21265509 fraud by company staff

Address:

Mumbai

Our brezza is 3 years old with lower idv of 545000 vehicle got accident and had a major damage, now insurance is processing our claim under total loss, but i dont want my car to be totalled i requested them but they are forcing me to go for total loss as per surveyor assessment repair cost is 403000 73 percentage of idv i argued with them that as per rule 75 percentage crosses the. Total loss will be considered but our vehicle repair assessment is 73 percentage in few minutes they have changed the surveyor assessment and made it 412385 75.5 percent of IDV and again forced me for total loss i even questioned that how the assessment got changed the surveyor said silencer and rear axle also have got damaged so 9000 is added. My question is brezza rear axle and silensor cost is more then 9000 why are they making me a fool. This is how maruthi insurance company are looting customer. I kindly request you to get juistice for our car and get it repaired under insurance.