[Resolved] Universal Travels — bus has gone without waiting

Ashok Keote

from Tenkasi, Tamil Nadu

Oct 11, 2018

Address: 607803

Website: Universal travel.in

Sir i have booked univesal bus from banglore to neyveli for 11 oct 2018 as i was new i was waiting near electronic city toll gate on other side till 9.30 i waited then i got call that bus is late by 10 min so again i was waiting at 9.40 i got call that as you have not come i am going i requested him to wait for few min. As i was coming but he didnt wait and i was struggled to get any bus therafter this act gives me mental agony bus pnr no wasuni2386884 kindly see to refund my money fully as there was no mistake on mine

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Nov 12, 2018

Complaint marked as Resolved

Universal Travels customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

Universal Travels Customer Care's response The customer was informed about the boarding point and was provided tracking details of the bus through sms, it is clearly the fault of the customer to not wait at the right place. Also it is not possible to wait at electronic city toll plaza which is a no parking/halting zone. No refund would be processed for the same