[Resolved]  Universal Travels — Worst condition of bus and bad attitude of driver

Address:

Chennai, Tamil Nadu

This is Manoj, I had booked for a bus through Redbus.in from Karaikal to Chennai for me and my parents, Please find below the travels and ticket details, - redBus mTicket - Karaikal to Chennai TGAW97799573 UNI1048912 Universal Travels 11:10 PM Oct 5, 2014 26(M), 27(M), 14(F) Rs.1800 Below are my concerns, 1. Bus that we traveled was worst in condition, There was strange noise all through my travel. Please find attached a few pics of the bus with its number. 2. Though Bus was scheduled to start at 11.15pm, it started at 11.45 pm only. Driver's style of driving even with a unconditional bus like this was very scary and unsafe in spite of repeated complaint to him by the passengers who traveled in the bus to drive slowly and carefully. 3. Exactly at 1.45am, maybe after some 50km of travel, Tyre got punctured. In between the axle rod that connects wheels to axle was falling apart from its Position time and again maybe because of the unruly driving of the driver. 4. Inspire of all the passengers repeated calling and escalating even till 4.00 am no action was taken. Neither the driver had tools to change the Stepni (spare Tyre) but also was rude in accepting there was a problem with the Axle rod. 5. Since the Chidambaram bus terminus was nearby, I took a choice of traveling on the government bus to chennai which I considered safe than this bus. Please make sure Redbus and Universal travels, Both reputed concerns don't play with life of their passengers. Kindly respond fairly so that wrong people get the penalty, Thanks and Regards, Manoj