UPI — refund of ticket

Having s. B. Account at idbi bank, gangapur road, nashik, maharashtra with name prajkta vilas shandilya. While booking air ticket mumbai to bangalore by phonepe on dated 25.06.2018, the transaction was failed due to error (Upi/[protected]/goibibo) rs. 2074/- the amount deducted rs. 2074/- from idbi bank s. B. A/c no. [protected], ifc - ibkl0000103) is not yet credited to the account. The complaint submitted to the bank on dated 9.07.2018. Now more than 2 months have been passed, so solve the matter at an earliest.