Urban Company Complaints & Reviews

I reserved bathroom cleaning services with urban company for the package intense deep cleaning. In the mobile app it is advertised that they will use scrubbing machine in this package. But when the cleaning actually happened no scrubbing machine was used. Customer Care is saying this package does not have machine service but they advertised it that way. This is fraud advertising and cheating public....

I cancel My order but i didn't get my refund

After servicing of water purifier, it is functioning.
I called for professionals revisit, but they are denying for revisit.
I already paid INR 1900 for the service. From last two days, I arranging drinking water from outside.
Do something

Regards,
Deepansh Rastogi...

Urban company is making life's of professional miserable

Booked for deep cleaning an empty villa and and your partner Manikyam manga calls up and says that I need to pay extra as the booking i did was for empty apartment. And, there is no option as Empty villa in the app, just an empty home. This is a big confusion at the last moment and the urban clap professional Lakshmi who was there on the call to discuss about my complaint was of no help as she said either I need to accept the charges what the partner is demanding which is too much for an empty villa or cancell the booking. So rude and unprofessional. Hope you will look into this matter.

This is the 3rd time I had booked for bathroom cleaning services but everytime their so called professional didn't arrived and I was insisted to reschedule the appointment. It's being a month I tried to take this service but failed to do that. I[censored] take bookings then fulfill it, this is called professionalism.

Ur technician has installed new indoor ac n has taken 10000 rs n now not working n no one is responding now plz do d needful as it is urgent

I have purchased 2 litre of Royle paint to deliver my professional which is less to complete the job work. I was very disappointed with company's atitude.

I booked haircut service for me and my 93 yrs father for 12.11.21 @ 7.30 am but on 11.11.21 @ 10.30 pm, I came to know that the professional appointed is not fully vaccinated at this stage & recently had taken 1st dose & 2nd dose is dyin Jan 22. Hence, I had no option than change of professional & reschedule with available slot. I am very much disappointed

I am Anjanaa Annadurai from Chennai, Tamil Nadu.
I am a yoga tutor and have been a constant subscriber to Urban Clap from 2017 in search for my yoga classes and benefitted a lot from it.
So last month too after a short break May be after a year I paid for my credits of a sum of Rs. 1000. Since then there is no lead or response at all. I tried contacting many numbers. Nothing works and your side is really iresponsive and disappointed so much.
I need my Rs. 1000 back, don't try to cheap like this for God's sake. I am attaching the screenshot of my payment for your reference.
Get back to me in touch in +91 [protected].
If there is no response from your end again I will need to take a legal action against your company at the earliest.
Hope you reply soon.

Nov 1st was the first appointment, it was cancelled/rescheduled as service professional called nearly half an hour after scheduled time.
Nov 2nd again professional agreed time and rescheduled by himself but didnt turn up on Nov 2nd morning. No response and did call back.
After escalations to urban clap, 1 level higher. Case Escalation manager called and booked new appointment at Nov 2nd evening. None of the slots i asked for was available and after a debate booked 7.30 pm and best part is that appointment also no one came home to gov6e service. Till now no calls from UC and no solution.
In total 3 times slots booked and yet job not done. Amount paid in full.
It has been 9 days.
Pathetic customer regard or service

We were working for urban company for the past 2 years. Due to a misunderstanding urban company has directly blocked our id permanently. They have not given us a chance to even explain. We have always followed urban company's protocol and have been working for its good will for such a long period of time. We were with the company in ups and downs we survived the lockdown and times where no leads were being given. We have always maintained a score of 4.85 and more yet uc has no consideration for its employees me along with my team of 25 people are unemployed . From past 10 days we are sitting idle. There are so many families depending upon uc for their livelihood. The festival has gone so bad for us we are unemployed and thrown away. Is this the reward we get for our hard work and dedication?
It's disappointing that we worked for a company who has no regards for its working staff

My ladies Hostel doesn't allow male service person.

I booked salon services for Nov 03. A day before the professional started calling me to accommodate for another time slot as she said that she will not be able to make the booked time slot. Even when I agreed, she asked me to cancel the booking and pay her the amount directly at the time of service. So essentially she was trying to make her own cut and shortchange UC. When I refused to do that, she promised to come but ultimately cancelled the booking. Given it was already late in the day I was not able to secure another booking before Diwali on Nov 04 causing a lot of inconvenience. The customer care called once but disconnected and re-scheduled to Nov 07:00 AM without checking for my preferences. I availed services from a salon close by so I no longer need the services as the whole point was to ger them done before Diwali but when I tried to cancel I was being charged 50 INR despite the fact that their professional cancelled on me.

This is so unprofessional and unethical at so many levels that I am appalled. And to top it up there's no customer care number to reach out to them. This is when I am an UC Plus member. Simply unbelievable!

We have booked our kitchen cleanung schedule on 4th of november. But they have rescheduled it on 6th of november. We will not be available on that day. It, s not appropriate to change the date itself. We have booked date according to our convinience. This very unprofessional behaviour.

I booked a service for my parents house before diwali. The employee told he will come but half n hour later I get a message that it has been rescheduled. I try to call him back but they are asking for a 4 digit pin. There is no way to reach out you guys and it is really frustrating.
I had to convince my parents to get service done by you and they receive such response on occasion of diwali. They may not agree again for your service.

I had booked a platinum full home cleaning service for Rs 9500 for a 4 bed room apartment in Mumbai through online mobile App on 23 October 2021.

The technician has visited the house in team of 5 with 2 of them being minor school going boys who had no prior experience of home cleaning. I found many places they did not touch even and left unclean. I had to keep roaming around them to keep requesting them to clean things here...

Helli I have booked electrician at 2pm. He said will come before time. Every half hour informing me will be coming before half an hour. Wasted my time.

Hi, I booked for deep cleaning of my apartment and the people who came never completed and service and promised to return to complete, but never came or responded to calls after.

I was able to receive a reply from the company that they will be reaching out to me and they helped me booked another date for the service.

But, the people never came after repetitive promise from Urban company this time, I received numerous calls from them saying the will come but again nobody came.

Then they call me saying they will initiate a refund, but here's a funny thing they will refund a partial amount. They are giving me a short end of the stick and refunding me the amount equal to that small end.

They are supposed to provide 100% of the service requirement. The partners they have provided 10~20% and they are not refunding me the full amount for all the hassle that I have to go through and bickering I have to do receive my own money for what they promise they would fulfill and provide.

What kind of logic is that? Is that a new business strategy?
Promise to provide 100%, and take 100% - provide 20%, and refund 50%. ???

I would like for Urban Company to reach out to me again and sort this out.

This is meenakshi i’m writing here to raise an important concern regarding the today’s response and invoice from your support.

I booked the service for the washing machine installation, actually it was for the dishwasher installation but since there was no option available in the list so your support suggested me to book the service and clear with the profession.
Before getting the invoice i spoke to your support again and he confirms that he will send the invoice for the dishwasher installation (If it was not possible then he should not misguided me).
When i got the invoice of washing machine installation i called your support around 4-5 times every time they kept saying they will revert me back within 5 mins but i did not received the call.
When i again i raised the complaint i got call from your support today at 4 pm, he was extremely rude and kept on saying “ i did not promise you about such invoice then what can i do “.
I need to claim the installation amount to amazon, so kindly look into this and fix this problem asap (Email invoice can also be released)
Second, i have attached the invoice in this email i request you to please check and calculate this invoice is really horrible, there is huge difference in the total amount. Even 5th grade student also won’t do such calculation mistake.
I may take a legal advice or take the help of social media only if my problem don’t get solve.

Regards,
Meenakshi
[protected]