Urban Company Complaints & Reviews

I took services from urban clap on 16/11/2021 for painting of my house few rooms but it has become night mare for me . first they took full payment in advance of rs38500 asfter that there proff took 6680 additional and from 22/11 till date neither there proff is coming nor Urban clap is reponding to my query. i had written sevral mails to them and asked help via there app also but till date no response.
need my full payment back 38500+6680 and they should be penalised for mental trauma i am going thru. they have damaged my furniture and walls

I booked a beautician for 23rd November 2021 evening at 6pm. Yesterday beautician called me and suggested me to cancel the booking and do the booking personally, which I denied.

Today she is calling me at the last moment and giving excuse that she cannot come. She even cancelled the booking.

Now UC should suggest me what should I do further, because 25th November 2021 I am going somewhere and 24th November 2021 I am busy whole day that is why I booked for 23rd November 2021 evening.

Moreover now I cannot do the booking for today, I am stuck because of this irresponsible and unprofessional behavior your beauticians

Even if somehow I arrange time for tomorrow, how should I pay for that because the money which I already paid for the service will be refund by UC in next 5-7 working days.

This is so tiring process now. It was better that I should have gone to near by saloon.

Beautician Name : Kurupati Rajeswari

Pest control was done on 4 Oct 2021 and cockroaches can be spotted in the house. Something needs to be done by the Urban Company

Hi

I booked the Intense Deep Cleaning Bathrooms (2) service for 19th Nov'21 7:30PM despite slots being available UC Failed to assign professional and asked me to I rescheduled so I did for 20thNOV'21 7:30PM, Unprofessional MUNISH KUMAR who was assigned the duty who was least interested to come on scheduled time and called me several times during the day saying it's too late for him and asking questions like how much time I take to reach home from office, how far is my office and kept persisting to come early giving excuses. UC cancelled my booking for 20th Nov without intimation and again my booking was rescheduled without my consent for 2PM, Sunday 21 Nov. Extremely Poor Show by UC. I have Cancelled my booking refund my full amount ASAP.

Unsatisfied and Annoyed
Mayur Jain

Dear friends,

I requested the service of a carpenter on 28 October. The carpenter said he could not fix my issue and so cancelled my request, saying that my money would be refunded to me.

I have written to the company on several occasions but they have still not refunded my money.

Please do the needful to maintain healthy relations with your customers.

Thank you.

Behram Ghista

I reserved bathroom cleaning services with urban company for the package intense deep cleaning. In the mobile app it is advertised that they will use scrubbing machine in this package. But when the cleaning actually happened no scrubbing machine was used. Customer Care is saying this package does not have machine service but they advertised it that way. This is fraud advertising and cheating public....

I cancel My order but i didn't get my refund

After servicing of water purifier, it is functioning.
I called for professionals revisit, but they are denying for revisit.
I already paid INR 1900 for the service. From last two days, I arranging drinking water from outside.
Do something

Regards,
Deepansh Rastogi...

Urban company is making life's of professional miserable

Booked for deep cleaning an empty villa and and your partner Manikyam manga calls up and says that I need to pay extra as the booking i did was for empty apartment. And, there is no option as Empty villa in the app, just an empty home. This is a big confusion at the last moment and the urban clap professional Lakshmi who was there on the call to discuss about my complaint was of no help as she said either I need to accept the charges what the partner is demanding which is too much for an empty villa or cancell the booking. So rude and unprofessional. Hope you will look into this matter.

This is the 3rd time I had booked for bathroom cleaning services but everytime their so called professional didn't arrived and I was insisted to reschedule the appointment. It's being a month I tried to take this service but failed to do that. I[censored] take bookings then fulfill it, this is called professionalism.

Ur technician has installed new indoor ac n has taken 10000 rs n now not working n no one is responding now plz do d needful as it is urgent

I have purchased 2 litre of Royle paint to deliver my professional which is less to complete the job work. I was very disappointed with company's atitude.

I booked haircut service for me and my 93 yrs father for 12.11.21 @ 7.30 am but on 11.11.21 @ 10.30 pm, I came to know that the professional appointed is not fully vaccinated at this stage & recently had taken 1st dose & 2nd dose is dyin Jan 22. Hence, I had no option than change of professional & reschedule with available slot. I am very much disappointed

I am Anjanaa Annadurai from Chennai, Tamil Nadu.
I am a yoga tutor and have been a constant subscriber to Urban Clap from 2017 in search for my yoga classes and benefitted a lot from it.
So last month too after a short break May be after a year I paid for my credits of a sum of Rs. 1000. Since then there is no lead or response at all. I tried contacting many numbers. Nothing works and your side is really iresponsive and disappointed so much.
I need my Rs. 1000 back, don't try to cheap like this for God's sake. I am attaching the screenshot of my payment for your reference.
Get back to me in touch in +91 [protected].
If there is no response from your end again I will need to take a legal action against your company at the earliest.
Hope you reply soon.

Nov 1st was the first appointment, it was cancelled/rescheduled as service professional called nearly half an hour after scheduled time.
Nov 2nd again professional agreed time and rescheduled by himself but didnt turn up on Nov 2nd morning. No response and did call back.
After escalations to urban clap, 1 level higher. Case Escalation manager called and booked new appointment at Nov 2nd evening. None of the slots i asked for was available and after a debate booked 7.30 pm and best part is that appointment also no one came home to gov6e service. Till now no calls from UC and no solution.
In total 3 times slots booked and yet job not done. Amount paid in full.
It has been 9 days.
Pathetic customer regard or service

We were working for urban company for the past 2 years. Due to a misunderstanding urban company has directly blocked our id permanently. They have not given us a chance to even explain. We have always followed urban company's protocol and have been working for its good will for such a long period of time. We were with the company in ups and downs we survived the lockdown and times where no leads were being given. We have always maintained a score of 4.85 and more yet uc has no consideration for its employees me along with my team of 25 people are unemployed . From past 10 days we are sitting idle. There are so many families depending upon uc for their livelihood. The festival has gone so bad for us we are unemployed and thrown away. Is this the reward we get for our hard work and dedication?
It's disappointing that we worked for a company who has no regards for its working staff

My ladies Hostel doesn't allow male service person.

I booked salon services for Nov 03. A day before the professional started calling me to accommodate for another time slot as she said that she will not be able to make the booked time slot. Even when I agreed, she asked me to cancel the booking and pay her the amount directly at the time of service. So essentially she was trying to make her own cut and shortchange UC. When I refused to do that, she promised to come but ultimately cancelled the booking. Given it was already late in the day I was not able to secure another booking before Diwali on Nov 04 causing a lot of inconvenience. The customer care called once but disconnected and re-scheduled to Nov 07:00 AM without checking for my preferences. I availed services from a salon close by so I no longer need the services as the whole point was to ger them done before Diwali but when I tried to cancel I was being charged 50 INR despite the fact that their professional cancelled on me.

This is so unprofessional and unethical at so many levels that I am appalled. And to top it up there's no customer care number to reach out to them. This is when I am an UC Plus member. Simply unbelievable!

We have booked our kitchen cleanung schedule on 4th of november. But they have rescheduled it on 6th of november. We will not be available on that day. It, s not appropriate to change the date itself. We have booked date according to our convinience. This very unprofessional behaviour.