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Urban Company Complaints & Reviews

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Updated: Dec 29, 2025
Complaints 1537
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551
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Urban Company reviews & complaints page 34

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S
Nov 29, 2021
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I am waiting for the free servicing being done since months now. I called up your professional but he is just delaying it.
Urban Company customer support has been notified about the posted complaint.
Hi Sonia,
We're sorry to hear about your less than desirable experience with us. Please elaborate on your issue and share your registered contact details via [protected]@urbancompany.com so that we can have the same resolved at the earliest.
Regards, Team UrbanCompany
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    Muthusamy Subramanian
    from Chennai, Tamil Nadu
    Nov 29, 2021
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    Address: No 78, Thirumangai Mannan Street, East Tambaram, Chennai - 600059

    Hi,

    I had booked for bathroom cleaning (in Aug), which included 2 Bathroom, 1 washbasin, 2 Fans. but for the same package now (in Nov) it included only 1 Bathroom and 1 washbasin. Even the 2 fans I ordered separately.

    In fact, I am gold member. My phone number is [protected]. Please contact me to resolve my complaint and grievance.
    Urban Company customer support has been notified about the posted complaint.
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      Girishq274
      from Mumbai, Maharashtra
      Nov 29, 2021
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      Address: Mumbai City, Maharashtra

      On 20th October 2021, an urban company partner (Zeeshan Anshari) was here at my place and while Servicing my AC, he said that gas refilling is required for my AC. He noted that urban company does not offer this service and if I ask for it to the company, I'll have to pay the initial charge of 649 and no solution will be offered.

      He offered me an alternative option to cancel the booking and that he would get the gas refilling on his own. He charged me 3000 for it (I have payment proof. Attached below) and refilled the gas on the same day itself.

      Noe, my AC is not working again and is back to the same terrible condition. It is a clear case of fraud. I can note this because he has blocked me on Google Pay when I tried to connect with him. (image shared)

      I have relied on urban clap for my needs in the past and have trusted Urban company partners. If this is how Urban company partners cheat, I'll have to stop using the fraud service.

      I hope a resolution will be found and the urban company partner will be punished for cheating. I also want him to connect back with me and get me a solution as promised initially.

      I trust in Urban company that they would not let cheats and frauds serve for them.

      Waiting for a reply on this.
      Urban Company customer support has been notified about the posted complaint.
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        M
        Mugdha Biswas
        from Ambasa, Tripura
        Nov 28, 2021
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        No service available in my locality.

        Address: Flat B 104 GR Gardenia Maragondanahalli Electronic City phase 1 Bangalore 560100

        Hello Sir/ Madam,
        I am writing this email as I have not got any response from Urban Company for providing no service in my area.
        I stay in Shikari Palya, Electronic City Phase 1. The company provides all services apart from Ladies Hair Cut and Spa.
        I have written numerous emails to the company to enquire on the availability of the service but haven't received any response.
        Please review and advise further.br...
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        Shreya Bhatla
        Nov 27, 2021
        Resolved
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        Address: Panchkula

        I ordered a sofa cleaning service on monday 22nov 2021 and that person destroyed the leatger sofa by using harsh chemicals. Since then I have been raising a call request but nobody is answering.. I have emailed on their customer care email and they just tell me that they will contact in 24 hours but it has been 5 days. I have got no response whatsoever.
        Dec 30, 2021
        Complaint marked as Resolved 
        Urban Company customer support has been notified about the posted complaint.
        Verified Support
        Nov 27, 2021
        Urban Company Customer Care's response
        Hey Shreya,
        This is definitely not the kind of experience we would like you to have. We're sorry for this instance. We have escalated this issue to the concerned team. We will reach out to you at the earliest, please bear with us.
        Regards,
        Team UrbanCompany
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          vishwanath krishnakumar
          Nov 27, 2021
          Resolved
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          Resolved

          Recently i had registered a complaint here to which i got a call from their social media handler and she agreed to return my money back and also give me 300 odd rs as US credits to wallet(half my booking amt). Which itself wasn't convincing as it was like as if we went to a hotel and ordered and waited for 2 long hours and the manager apologises with some reason and says they return your bill amount and give you voucher or discount usuable for next time.
          Now is the best part...
          The voucher isnt valid.
          As in my case iam not able to use the UC credits for a service.
          It allows to proceed only if i pick a much higher amount service which means i pay much more over the credits in my wallet.
          This is rubbish.
          Iam really frustrated over this.
          I have screenshot evidence as proof to this rubbish happening in my UC app today.
          How many times will you take your customer for a ride. Heights... dot.
          Jan 2, 2022
          Complaint marked as Resolved 
          Urban Company customer support has been notified about the posted complaint.
          Verified Support
          Nov 27, 2021
          Urban Company Customer Care's response
          Hey Vishwanath,
          This is definitely not the kind of experience we would like you to have. We're sorry for this instance. We have escalated this issue to the concerned team. We will reach out to you at the earliest, please bear with us.
          Regards,
          Team UrbanCompany
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            T
            Thoppae Amar
            Nov 26, 2021
            Resolved
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            Resolved

            Address: bangalore

            Hi

            Re[censored]rban Reg my mobile no :[protected]
            Repair Quote ; Front load LG washing machine -PCB board

            Due to repaired on pcb board, professional person mohammed alli came to myhome on 23 nov 2002
            and taken the pcb board and repaired for the same.
            Yesterday he fixed the pcb board in my washing machine and
            i paid cash to him for the quote for the repaired pcb board amount Rs.2450 .
            he left from my home. within 5 minutes i smelled washing machine burning and immediately i called him.
            He came to my home and he said that washing machine motor got fired and asked to me to that call urban customer care.
            Fyi before this incident i never smelled washing machine burning and once he fixed the pcb board i smelled for the same.
            i hope he is not repaired properly and now he saying that change washing machine motor
            i called up the customer care and kajol (urbn) has spoken to me and she asked me to raised new booking for this issue.
            I booked for the same and today professional person sulaiman has came to home and
            i told the issue but he did not checked and he said that he will check with his manager and he will inform me either he will check or not.
            still i did not get any response from him

            Fyi just 6month before only on 23 may i changed drum bearing of my washing mechine in urban company only

            So i request to you please resolve this issue ASAP either you have to change motor or i need the washing mechine with good working condition.

            Please do the needful and provide me the complaint no

            Thank you
            Regards
            Amarnathbabu Thoppae
            (m)[protected]
            Dec 31, 2021
            Complaint marked as Resolved 
            Urban Company customer support has been notified about the posted complaint.
            Verified Support
            Nov 27, 2021
            Urban Company Customer Care's response
            Hi Amarnathbabu,
            This is definitely not the kind of experience we would like you to have. We have forwarded this to the concerned team. We will reach out to you at the earliest, please bear with us.
            Regards,
            Team UrbanCompany
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              Nitesh Kathpal
              from Noida, Uttar Pradesh
              Nov 24, 2021
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              Address: 1445 1st floor outram line gtb nagar delhi 110009

              I took services from urban clap on 16/11/2021 for painting of my house few rooms but it has become night mare for me . first they took full payment in advance of rs38500 asfter that there proff took 6680 additional and from 22/11 till date neither there proff is coming nor Urban clap is reponding to my query. i had written sevral mails to them and asked help via there app also but till date no response.
              need my full payment back 38500+6680 and they should be penalised for mental trauma i am going thru. they have damaged my furniture and walls
              Urban Company customer support has been notified about the posted complaint.
              Hi Nitesh, we're sorry to hear about your less than desirable experience with us. Please share your registered contact details along with your concern via [protected]@urbancompany.com so that we can have the same resolved at the earliest.
              Regards, Team UrbanCompany
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                Kirtit27
                from Hyderabad, Andhra Pradesh
                Nov 23, 2021
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                I booked a beautician for 23rd November 2021 evening at 6pm. Yesterday beautician called me and suggested me to cancel the booking and do the booking personally, which I denied.

                Today she is calling me at the last moment and giving excuse that she cannot come. She even cancelled the booking.

                Now UC should suggest me what should I do further, because 25th November 2021 I am going somewhere and 24th November 2021 I am busy whole day that is why I booked for 23rd November 2021 evening.

                Moreover now I cannot do the booking for today, I am stuck because of this irresponsible and unprofessional behavior your beauticians

                Even if somehow I arrange time for tomorrow, how should I pay for that because the money which I already paid for the service will be refund by UC in next 5-7 working days.

                This is so tiring process now. It was better that I should have gone to near by saloon.

                Beautician Name : Kurupati Rajeswari
                Urban Company customer support has been notified about the posted complaint.
                Hi Kirti, we're sorry to hear about your less than desirable experience with us. Please share your registered contact details along with your concern via [protected]@urbancompany.com so that we can have the same resolved at the earliest.
                Regards, Team UrbanCompany
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                  Neha Gandotra
                  Nov 21, 2021
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                  Address: 225/3 Vishwamitra Colony Pune Camp Pune Maharashtra

                  Pest control was done on 4 Oct 2021 and cockroaches can be spotted in the house. Something needs to be done by the Urban Company
                  Urban Company customer support has been notified about the posted complaint.
                  Hi Neha,
                  We're sorry to hear about your less than desirable experience with us. Please share your registered contact details along with your concern via [protected]@urbancompany.com so that we can have the same resolved at the earliest.
                  Regards, Team UrbanCompany
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                    M
                    Mayuraja
                    Nov 20, 2021
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                    Hi

                    I booked the Intense Deep Cleaning Bathrooms (2) service for 19th Nov'21 7:30PM despite slots being available UC Failed to assign professional and asked me to I rescheduled so I did for 20thNOV'21 7:30PM, Unprofessional MUNISH KUMAR who was assigned the duty who was least interested to come on scheduled time and called me several times during the day saying it's too late for him and asking questions like how much time I take to reach home from office, how far is my office and kept persisting to come early giving excuses. UC cancelled my booking for 20th Nov without intimation and again my booking was rescheduled without my consent for 2PM, Sunday 21 Nov. Extremely Poor Show by UC. I have Cancelled my booking refund my full amount ASAP.

                    Unsatisfied and Annoyed
                    Mayur Jain
                    Urban Company customer support has been notified about the posted complaint.
                    HI Mayur,
                    We regret to hear about the experience you had with us. This is certainly not the kind of experience we intend to deliver. Our team will be in touch to understand what went wrong and help you with the same.
                    Regards,
                    Team UrbanComapny
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                      Behram Ghista
                      Nov 17, 2021
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                      Resolved

                      Address: P-201, RENAISSANCE EXOTICA

                      Dear friends,

                      I requested the service of a carpenter on 28 October. The carpenter said he could not fix my issue and so cancelled my request, saying that my money would be refunded to me.

                      I have written to the company on several occasions but they have still not refunded my money.

                      Please do the needful to maintain healthy relations with your customers.

                      Thank you.

                      Behram Ghista
                      Dec 25, 2021
                      Complaint marked as Resolved 
                      Urban Company customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 19, 2021
                      Urban Company Customer Care's response
                      Hi Behram,
                      We regret to hear about the experience you had with us. This is certainly not the kind of experience we intend to deliver. Our team will be in touch to understand what went wrong and help you with the same.
                      Regards, Team UrbanCompany
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                        Siva Bhamidipati
                        Nov 16, 2021
                        Resolved
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                        Resolved

                        Bathroom cleaning package

                        I reserved bathroom cleaning services with urban company for the package intense deep cleaning. In the mobile app it is advertised that they will use scrubbing machine in this package. But when the cleaning actually happened no scrubbing machine was used. Customer Care is saying this package does not have machine service but they advertised it that way. This is fraud advertising and cheating public....
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                        ASHWINI GOKHALE
                        Nov 15, 2021
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                        I cancel My order but i didn't get my refund
                        Urban Company customer support has been notified about the posted complaint.
                        Hi Ashwini,
                        We're sorry if you faced any type of inconvenience from our end, please share your concern along with your registered contact number on [protected]@urbancompany.com so that we can get your issue addressed.
                        Regards, Team Urban Company
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                          Deepansh Rastogi
                          Nov 15, 2021
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                          Water purifier

                          Address: 119,PHASE 5,BBC CITY PAARK,Chinna Porur,Chennai

                          After servicing of water purifier, it is functioning.
                          I called for professionals revisit, but they are denying for revisit.
                          I already paid INR 1900 for the service. From last two days, I arranging drinking water from outside.
                          Do something

                          Regards,
                          Deepansh Rastogi...
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                          Sls enterprises
                          Nov 15, 2021
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                          Address: #105 2nd floor hbr layout 3rd block Yaseen Nagar

                          Urban company is making life's of professional miserable
                          Urban Company customer support has been notified about the posted complaint.
                          Hi,
                          We're sorry if you faced any type of inconvenience from our end, please share your concern along with your registered contact number on [protected]@urbancompany.com so that we can get your issue addressed.
                          Regards, Team Urban Company
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                            Shekhar Spazios
                            from Hyderabad, Andhra Pradesh
                            Nov 14, 2021
                            Resolved
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                            Resolved

                            Booked for deep cleaning an empty villa and and your partner Manikyam manga calls up and says that I need to pay extra as the booking i did was for empty apartment. And, there is no option as Empty villa in the app, just an empty home. This is a big confusion at the last moment and the urban clap professional Lakshmi who was there on the call to discuss about my complaint was of no help as she said either I need to accept the charges what the partner is demanding which is too much for an empty villa or cancell the booking. So rude and unprofessional. Hope you will look into this matter.
                            Dec 18, 2021
                            Complaint marked as Resolved 
                            Urban Company customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 15, 2021
                            Urban Company Customer Care's response
                            Hi Shekhar,
                            We believe our team has been in touch with you regarding this and the issue seems to be addressed.
                            Regards, Team Urban Company
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                              Neha.gupta35
                              from Ghaziabad, Uttar Pradesh
                              Nov 13, 2021
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                              This is the 3rd time I had booked for bathroom cleaning services but everytime their so called professional didn't arrived and I was insisted to reschedule the appointment. It's being a month I tried to take this service but failed to do that. I[censored] take bookings then fulfill it, this is called professionalism.
                              Urban Company customer support has been notified about the posted complaint.
                              Hi Neha,
                              We regret to hear about the experience you had with us. Please share your concern along with your registered contact number on [protected]@urbancompany.com so that we can get your issue addressed.
                              Regards, Team Urban Company
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                                Krupa Bhanushali
                                Nov 13, 2021
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                                Ur technician has installed new indoor ac n has taken 10000 rs n now not working n no one is responding now plz do d needful as it is urgent
                                Urban Company customer support has been notified about the posted complaint.
                                Hi Krupa,
                                We regret to hear about the experience you had with us. Please share your concern along with your registered contact number on [protected]@urbancompany.com so that we can get your issue addressed.
                                Regards, Team Urban Company
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                                  vikassanskrit
                                  from Delhi, Delhi
                                  Nov 12, 2021
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                                  Address: 452, Creative Heights, sector 29 Rohini

                                  I have purchased 2 litre of Royle paint to deliver my professional which is less to complete the job work. I was very disappointed with company's atitude.
                                  Urban Company customer support has been notified about the posted complaint.
                                  Hi Vikas,
                                  We're sorry if you faced any type of inconvenience from our end, please share your concern along with your registered contact number on [protected]@urbancompany.com so that we can get your issue addressed.
                                  Regards, Team Urban Company
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