Urban Company Complaints & Reviews

Ac installation not done properly...

Till yesterday I was able to see home cleaning and vacuuming option under cleaning facilities, but from today that option is not coming in the app.....

I booked a painting slot for 17th oct due to some reasons i had to reschedule it for 19th oct but i received a call on 18th of oct by a executive of urban company his name was naveen rajput he said due to holiday they cannot provide the service till 27th of oct but the material was delivered then i told him to cancel the service inspite of helping me he blocked my number after a lot of tries they sent someone to pickup the material after...

I had an appointment at 8 am today for pest control
Sa him Dede was assigned to report for the pest control to our house at 8 am
He has not contacted us
He is not responding to our calls
I’m unable to cancel this book another one
Please call and help me
The payment for the work has been already via online payment...

Payment of Rs.5648/- has been done for carrying out a service which eventually got cancelled. The Urban company has assured me of refund of charges paid by me in 5 to 7 working done which so far i have not received. It is been quite some time and requested time period has also been lasted....

For second consecutive days - 23rd and 24th Oct'21, I have been left waiting for your service personnel. On enquiry the reply I get is non availability of personnel. If that was the case, why accept my booking in the first place?

I am thoroughly disappointed and wonder whether I will use ( forget about recommending) your service ever. I know I am only a drop in your customer data. But you never know....

UC is cheating customers by not allowing us to cancel our booking and not refunding.They have given the option to cancel but when you click on it you only get the option to reschedule.Big cheats.
Please take action fast...

Technician cancelled booking from my mom's mobile on the name of discount. Now same problem is coming in washing machine and he is not replying....

I booked Urban Company painting service on 3rd October through their consultant Mr Avinash for 23rd October 10am. But to my utter disbelief, I got a call from Urban company today at 1.42pm that painter is not available and asked me to reschedule my booking after Diwali. I booked their service 20 days before and on today while I was eagerly waiting for the painters to start the job. I got a call that no painter is available. My all house is...

I referred urban clap to one of my friend but no credit on sign up or at time of booming showed up...

I booked slot for 23/10/21 yesterday. Slots are available. But today they cancel my booking...they waste my time .they did fulfill their promises..I will give 0 star to this company...

An AC repairing service was scheduled on 5 oct 2021 at 1 p.m. Extra payment of Rs 2645/- is paid to vendor ALOK KUMAR via online or also in cash as online payment was not successful, or vendor is requesting to pay in cash as online payment is in pending status, but after sometime money deducts from my account, payment transaction id is[protected], kindly reverse double paid amount ....

They wasted my time by making false commitments. After took full amount they start the service and leave it in middle. Their supervisor saying he will not start service until company will not pay him his wages. They leave my house in a mess from last 2 weeks. No customer support. Material they are using is third class with the name of renowned brand like tractor and Asian.

They are completely fraud, Took money service not provide...

Gentlemen

Pest control (cockroaches) was done on 12th Aug 2021 and follow up on 26th August 2021.
We found cockroaches on 29th August we sent an image to the service personnel. He informed that they will die in Domino effect .

Again we found cockroaches on 19 th September and 11th October 2021 images sent through WhatsApp to service personnel.

There is no response . I think the chemical...

Hi Team,
I have requested ac repair service from urban company on 17 july 2021 but right on last 3 days ac gradually lose its cooling yesterday i checked it is now not cooling. I tried to call the service person who visited at service time he is saying he cant do anything. Pl. look into the matter i have paid for whatever they suggested me to chance its only 6 year old AC.
Gaurav Singh
[protected]...

I had paid Rs. 1898 for an Urban Company beauty service on the 10th of October through GPay. The amount got debited but the service didn't get booked. So I had to book once again. I received a message stating the amount that initially got debited shall be refunded. But I still haven't received it.

Urban Company doesn't have an official customer care number either and so I have no idea how to solve this issue.

Please...

As we booked the slot of Bathroom Cleaning for today at 12pm. But your service provider didn't connect. On top of that he called once at 2:30pm after that I called him 4 times but didn't get any response. Is this the sort of services are you providing? Now you are not giving me a single reason to trust you....

Dear Sir

I feel sad to make a complain for the cleaning service in Tin Chung Court, Block E, the cleaner did not recover the rubber bin each time even though I said to your security many times. This will make bad and dirty for the environment. please see attached picture

B.regards
the residents of block E...

I had booked one facial, after that facial I got read spots on my face n neck, books too.before facial my skin was supple n clean. Your customer care is giving 1mg coupon! It's my skin not any performance campaign. Soon I'll gonna complaint to consumer court bz ya company sends 0 experienced therapist for massagetoo
Twice I tolerated but this tym needs to teach you you the lesson....

I had taken the service from them for my 2bhk flat painting work. Their sales person had come & by observing flat, he had given the Quatation. Due to lack of knowledge we agreed and they started painting. But later, we realise they have charged us for premium material and have delivered low grade material as per quatation they gave us.
I have calculated whole difference of material used and money charged is almost Rs.20, 000+/-. Means...