Urban Company Complaints & Reviews

My husband booked the service for Ac, the guy came as per the scheduled time but didn’t do anything.
Asked us to pay me directly i’ll Come tomorrow to repair.
How unprofessional the team and the site is... it’s just waste of time.
Wait for 2 days for the appointment and no positive response.
If I reschedule or I try to the next appointment it’s again charging.

I recently had a beauty offer from urban clap. The beautician was good but my items was missing from the package. Say before my beautician arrived, i had a talk with one of their executive and she said ma’am if any problem arises feel free to call me but when i tried no response and actually they have a offer for the first users from app that if we pay from paytm then we will get 20 percent cashback! And now they are not even picking up their calls.

One month back I called a ac servicing got from urban clap n he charged 3000 from me for gas refilling n servicing n gave me guarrenty of 2 month n just after 20 days my ac stopped working now since then I have raised a complaint almost 20 times neither a service man came from urban clap not even a single call back is this service I just wish I could slap that urban clap man

I ordered for a service of parlour this morning and the girl didn’t turn up. The appointment was at 9am and when i called her she did not answer my call till 12 noon and asked me to cancel the service booking and was rude and hung up when i asked her to cancel instead as she had not come.
On the above she replied that urban clap site is not working and they are mot accepting my cancellation request.
She was rude and extremely unprofessional in her conversation and behaviour.
Also such a big company like urban clap is not expected to have such a horrible service.
My eid function preps were ruined due to the horrible experience.
Awaiting your favourable reply.
Thank you
Shagun behl
Ph: [protected]

2 months back we booked an ac servicing job at urbanclap and they sent a technician who charged 3500 rupees and still the ac wasnt working so i lodged a complint again and they sent the same technician again. This happened within the guarantee period that is 60 days. Again now the ac is not working and i have raised a complaint 4 times but no call back has come neither a mail. Pls either get my ac repaired or i need my money back.

I booked carpenter service on urbanclap on 28-apr-19 and was assigned ranjaya sharma, who visited my home on the same day.
He inspected the tv cabinet (For glass door replacement) and said it will cost rs 1800/- to put a new glass. I felt its too high a charge and asked him to reduce. After lot of discussion he agreed for rs 1600/- which itself was high, since i had earlier replaced it for rs. 600/-. He asked for rs. 1000/- advance...

Beautician preeti k gilatkar gave only half service and promised to come back on 23 may, 19. She cheated by asking to trust her and make full payment of rs.2698.00 on 21st may, but gave a wrong mobile no for contacting her. I have been msgng on urvanclap app asking them to call back and give beauticians correct no as she is a fraud... I only received one call in the morning. Caller assured to call after 15 mins. But since then there has been no call back.

I have raised a request for engineer to resolve my ac low cooling issue. The engineer arrived at my location and informed me, that my ac needs to be gas charged and service to get cooling. I asked him to proceed. He didn't filled the gas and charged me 2500 fro gas and he also didn't replaced any thing in ac but stated that he replaced flare nut and charged me 150 rupees. He also said me for servicing it costs 699 and charged me that price. But after doing all these, there is no cooling at all and when i asked him, he said to observe for 2 days. When i complained to urbanclap they said engineer will visit and he visited but asked me to observe ac for 2 more days. And the next day the ac compressor is damaged. When i call urban clap or technician there is no response from them. I want my total money of rs.3300 back and i want justice for damaged ac. Now i have purchased new ac. My number is [protected]

I had opted for urbanclap one year subscription and repairs of my ac water leakage problem. I received a call also from your representative but couldn't take the call, hence i called back on the number just to discover unprofessional approach of the lady and the gentleman attending the call. I received a sms mentioning rs. 499/- being refunded in a week time. May i request you to send the entire amount i. E. Rs. 798/- back as i feel it quite humiliated by the response of your company representatives, very unprofessional way to deal. My contact number [protected] thanks

The guy just the refrigerator and told me that this is a older model and they won’t get parts. He said that’s about it and now pay me 249 my kid is done. Wtf is this called?? Service??? This is a videocon fridge with 10 year warranty. This guy opened and closed the door and said it’s a beeding issue and took money and left. What’s next?? Will
He come back?? Should i wait?? Just for him to see a fridge i paid 249?? Wow urbanclap. Salute to you guys.

I booked safe packers and movers for delvering house hold goods from ghaziabad to pune neraby 6 may and today is 19 may. Owner of this service charged unnecessarily and said the goods will be delivered in one week but tilltoday no update regarding goods and if we are trying to contact him he is not bothered to even pick call and reply to our queries. Worst service provider i have ever faced.

We had booked a service for refrigerator handle repair on 29th december, 2018 through urban clap / service provider (Mr. Ravindra kumar) - booking confirmation attached. Post visiting our residence, he took the door handles and promised to have the same replaced within a weeks time.

The service provider is neither taking calls nor responding to any messages sent to him! (Chat history on whatsapp attached for reference).br...

Order washing repair service from urban clap ... It seems issue still exist and person did nothing and charged for PCB repair which is not even done ... Seems people working for urban clap or urban clap is making fool of customers ... I tried to reach to urban clap even and didnot get any response from them even after that ...I want my money back from them now ...help me how I can get it back ...they charged 1750 from me for simple ac lo...

I am kiran chavan.. I called urbanclap partner mr. Uttareshwar kendre ([protected]) on 9th april 2019 he serviced my ro and charged rs 3049. There is 6 month warranty of these services written in receipt (Attached)
After working for 4days ro didn't function well. We have called mr. Kendre at least 70-80 times he didn't receive call most of the time and when he received gave us the lame answer in rude language..
I also not got any response from urbanclap not got call back after multiple requests..
If this doesn't resolve i want to go to consumer court

Regards,
Kiran chavan
[protected]

I booked online service from urbanclap on tuesday 14th may for 16 th may. They charged me 50 rs for pre booking. On 17th, i called up beautician many times but she didn’t received my call. She was supposed to arrive at my place at 5.00 pm. She called me at 3 saying she will be there in time. Exactly at 5, she called up and said she can’t come. Immediately i got call from urbanclap customer care assuring they will send someone within an hour. But to my surprise noone arrived and at 7.30 i got the message they canceled my booking. I have prebooked this service and even took half day leave from work. Such a pathetic service they have. They don’t even have nerves to call back and talk directly.

Urban clap is the most pathetic and awful company. They cheat you and vanish like thief. I had ordered for salon service but beautician was too slow and very lazy. It was late in the night and she wanted to leave without completing the service so on humanitarian ground, i got convinced and decide to cancel remaining service. But beforehand i had confirmed with customer executive that i will get refund but now after one month of continuous follow up, i am so frustrated because i have not received my refund back. First they told me that they will refund in my debit card but that did not happen. After that i received mail asking for account details but that also was fake hope. I have been continuously trying to contact these cheater but all efforts resulted nothing. On top of that these people call me and tell me they haven't received anything and want me to behave professionally and be patient. Height of hypocrisy. Never ever go for service by these cheaters. They are the thugs.

I requested ac repair service from urban clap. I paid 3500 beforehand the service and the technician tried repairing the ac multiple visits but could not do it successfully. The ac had cooling problem which he could not sort out. Apart from that the technician had broken the wall to fix the leakage issue but there was no leakage at all.

I complained about this to urban clap team but they refused to repair the ac cooling problem any further and refused to refund the service amount 3500.

This is a cheater company like any other local indian companies. Please don't believe and always get your consumer electronics item repaired from known local vendors.

I am trying to reach them over email, grievances and through company feedback channel but company is not responding at all.

This company is a fraud. They won't refund the money if not able to finish the job.

Please don't use urban clap for any type of servicing.

If you want more details, you can communicate me on [protected].

Thanks

Due to the unprofessional actions of one of their employees, i lost 2500 rupees and the urbanclap company refused to refund it. Urbanclap is just another scam company and i suggest everyone to avoid it. I've even decided to contact my lawyer and discuss what options i can take. That is how unprofessional and dishonestly the representatives at urbanclap have behaved with me.

I had booked a tv repair service for my plasma tv on 8th april 2019. I had paid the service personnel ₹249 for the visiting charges.
Four days later on 12th april 2019, i was delivered the television and charged a sum of ₹8500, which i paid in cash.
The next day, on 13th april 2019, the television stopped working again, and i had to call urban clap, for which they said the matter will be resolved.
I received the tv back again on 28th april 2019. I was assured that the tv has been serviced properly.
On 30th april 2019, my tv had stopped working again.
I have filed a complain again, seeking a refund, or a change in the service provider, since, the previous person, mr. Talib ansari, wasn;t able to fix it.
After numerous requests, mails and calls, i've realized, you guys are treating my issue with the lowest importance. (You might be completely ignoring it)
I receive a call from a new personnel every time, and when i explain the issue to them, i always get the same reply, "we'll call you back in an hour"
It's been days i still haven't received the call.
Kindly provide me a refund for the useless services i have already paid for.

Urban clap does provide very poor service. They arranged a technician for repairing my cooler, he fooled for a month and uc took no action no proper help. Avoid using uc.

The major surprise was they way your customer care executive handled the issue was really hurting. On call she conferences electrician, and this was fooling all rubbish and rather than helping client us executive pampered technician. Not at all a single action or good support.

Technician: anil (Electrician - mob no [protected]) fooled us from last more than one month, and finally he denied the service. He does not pick the call and whenever picks he says he will visit next day but does not do so.