Urban Company Complaints & Reviews

I have ordered 3 services from urbanclap, as I value organized service providers. But unfortunately out of 3 services, 2 were not handled properly.
1) Called Electrician by UrbanClap to repair my fans, Paid him double the charges from local market rate. Electrician gave warranty of 3 months but fan binding broke with in 35 days again. Urbanclap didnt provide any assistance and simply said they provide help upto 30 days only. I tried to reach out to electrician but he simply refused to pick the call.
2) Termite control - same as above, I got a verbal assurance for 1 year but termite returns in 45 days post service provided.. neither UrabanClap or service provider is ready to help.

In Short it seems urbanclap is just a broker between customer and fake service provider and get the commision but dont care of quality of service provided.

Urbanclap team has asked me to buy credits and after that my account will be activated.

Its more than a month my account is not activated and they asked to to refund the amount which i paid, but they are not initiating the refund..

I have submitted all the required documents also.

No one is responding on their customer support as well

Such a fraud company urbanclap

This in reference to TV repair service booking on 22nd Feb 2019 with Urban Clap. Based on my service request urbanclap assigned their partner Aravind for service. Aravind checked the issue and informed us that led backlight need to be replaced, he offered two options: 1. Just repair if led with price of Rs 3700 and no warranty. 2. Change the complete led backlight at price of rs. 6200 with 6 month of warranty. I had selected 2nd option, after the repair aravind had given me invoice with written warranty of 6 months for the spare part (led backlight of tv) The TV is facing the same problem again in june 2019 i.e. LED lights which were replaced is not working working. Since the spare part had 6 month if warranty, i contacted urban clap to avail the warranty, they refused to tale any action and instead asked me to contact the partner directly. I contacted partner explained the issue, he refused to change the spare part. I tried calling multiple times he is not responding any more. I expect urban clap to take responsiblity as the invoice has their logo. Please find the attached invoice copy & service details for your reference.

I requested for repair on 30.07.2019. The mechanic came at 7 p. M

Instead at 1 p. M. He declared the capacitor defective and replaced it with new one but in two pieces. He charged rs. 850 /- which was paid to him in cash. I got the capacitor checked from market which was not defective. I was thus made to pay for part which was not defective. Please look into the matter and refund the amount to me.

We have made a complain in urban clap, regarding cooling to problem, urban clap engineer came and visit the problem, according to him expense will come approximately 16000, we have done the payment but still my one ac is not in function, and when urban clap engineer come to visit it, they listen new story in daily basis, so i request to you kindly provide the solution or refund my money. Because we can not afford much money on same.

I given a call to urban clap for repair of top load washing machine and they have sent technician by name suresh to repair the machine but the technician charged 6500 and changed the mother board and balancing rods but the problem was not solved if we call to that technician he is abusing over phone and says that where every u want you give complaint

On 7th June 2019 I booked a complain in urbanclap for repair of my top loaded LG automatic machine. The person from UC changed the water inlet valve and charged me Rs. 1000 for it which I paid in cash. Later when I Saw the rate list on UC site, the price of water inlet is only Rs. 500. This is big cheating to poor consumers done by double charging for particular equipment. I would like for refund of Rs.500 from Urbanclap

I purchased wardrobe from ikea and based on their suggestion logged a request with urban clap for installing the wardrobe. The engineer visited and assembled the wardrobe however he has not done his job properly and said that product is faulty and took the installation charges... Its been 10 days and both ikea and urban clap call center people are saying that they will fix the issue but there has been no concrete solution... They are just worried to sell product but there is no effort on customer service... Being such a reputed company's i expected much better service and support i can be reached at[protected]... I am registered in urban clap with [protected]...

They took the payment of 250/-
For booking the technician at 7pm[protected]
Around 6pm i have received a message that still the technician not arranged will update u soooon...

But in appp they are cancelled the booking from their side and updated the reason. That the customer has been cancelled it..
Bloody cheaters and frauds..
Waiting for ur revert. If not received the reply from ur side
I'm going to highlet it in all social media n all other sites

I have a water filter which was due for it's filter change. I did the filter change with the urban clap services. I replaced filter elements as well as pump also. But it's been only three months and now filter is not working. Pump runs when switch is turned on. But it doesn't deliver filtered water. But it delivers the waste water from the other pipeline. This is very disappointing from urban clap services. Earlier in last month same thing happened and i had to call service personnel for repair. But now the same problem is there.

I have booked from urban clap for dieticianist, where before urban clap has clearly mentioned that no charges will be taken for the first initial session with the dietician. And if after consultation i am willing to take the further service then only i have to pay. But as soon as i taken the session the dieticianist asked me to pay rs 700 the bare minimum charges, but as far as i am aware that i donot have to pay for the first session, but as i resist to pay then the dietician told me to pay clinic charges which is rs 300, but the bill which i got is written as dietician check up charges. Why this company is doing fraud like this. Are we people fool. I need refund of my money, and stern action aganist both urban clap and dietician, dr, iffra ahmed, based out in kolkata, medica superspeciality hospital.

Thanks and regards,
Sanghita chowdhury

In first visit –technician inspected and he suggested to charge the ac gas to resolve the concern (Important note: without inspecting any ac leak test). I was forcefully convinced by your technician and charged rs2500 and ac gas charging.
In second visit – sme visited and inspected both indoor and outdoor unit. He made a surgery (Removed all covers and parts) with my ac unit. Hear the very shocking information was, after the inspection he suggested to clean the indoor unit will resolve the concern and he confirmed there was no ac gas charging done in first visit. The same information was communicated to customer care team in front me. Finally ac indoor unit was cleaned on may-15.
After few day again am facing same ac less cooling.

I really want to know is urban clap appointed trained technicians???
Or only to impressing customer attractive advertisement happening ….
Or no one from urban clap able to fix this concern …

Never experienced like this worst service.

Sir,
I booked a machanic for my refrigerator named sangram on sunday. He came and repaired pc of fridge on tuesday and i paid him arround 5000 something. But fridge didn’t work then i called him again on wednesday so he came thursday morning now it’s almost whole day passed but my fridge still not working. I am calling him again and again but he is not picking his phone.. Now plz send him and repair my fridge

Team,

This email is in regards to uninstallation / installation of my blue star split ac, for which i tried urban clap on 11-june-2019 however i am really disappointed with the service provided.

I'd like to explain the issue in brief.

On 11-june, i had scheduled a visit of an urban clap employee to perform the task to uninstall / install my blue star split ac from my old address to my new address. While he was unistalling the ac, i specifically asked him to check the performance of ac before he proceed further. He checked and confirmed that the ac was working fine / ac gas was perfectly all right / cooling was perfect.

Now, after installing the ac to new location, i advised him that the ac is not giving proper cooling. He informed me that he has done the servicing of ac, hence advised me to wait for 1-2 days while ac will start giving better performance. At that very point in time, i informed that he is not giving correct statement however i trusted his words and waited for 3-4 days with no success. Now from past 2-3 days, i am raising my concerns but i am not getting positive feedback. Every time i am getting response that, engineer advised me that the gas needs to refill (Which is not a case and that was not informed to me). Although i gave a 5 star rating to urban clap engineer after he completed his job, with an appreciation note.
Though, ac worked fine for couple of hours when he installed but later the ac started giving poor performance.

— reply from uc —

Dear amit,

We sincerely apologize for the inconvenience caused to you.

As we can check, your complaint is already registered with us under complaint id[protected].

We have again raised your complaint with your case manager and you will receive an update regarding your complaint within 24 hours.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta

— my reply —

Sat, jun 22, 1:13 pm (2 days ago)

To urbanclap
Thanks for the update.

— my next email —

Hi team,

I had received a call from urban clap 'kriti' and i explained her all the issue and she said she will get back to me. I have received a quick missed call from urban clap and at the same time, i received a text message stating "we tried to contact you for your ac service and repair service, however, could not get through".

I am this is really disappointing.

Still waiting to get my issue fixed, else would escalate this issue further.

— reply from uc —

Dear amit,

We apologize for the issue.

We have right away shared this with your case manager and you will receive a callback from our end by the end of the day surely.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— my revert to uc —

Team,

I was advised yesterday that my case has been shared with case manager and just now i have received below message.

"
Hi amit,

Your case manager kritika kharbanda has indicated that your concern regarding ac service and repair service has been resolved. Tell us about the overall quality of our support by the case manager, by providing your feedback here - https://www.surveymonkey.com/r/YRB99F9?id=24802769

- team uc"

I mean really, you guys are spoiling time for all. Such unprofessional people, so cheap service provider.

Without resolving issues, you are sending this message.

— reply from uc —

Dear amit,

We sincerely apologize for the inconvenience.

We regret to hear that you did not receive any callback from the case manager, we have shared this with your case manager and you will surely receive a callback by the end of the day today.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— email from uc —

Dear amit,

As we can check, you had a conversation with one of our executives named rohit, also the professional was taken on a conference call.

Please confirm in case you have not received any callback on your issue so that we can take the required actions.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— my reply to uc —

Team.

I have not received any call today.
Writing this in bold letters, hope you can understand the frustration level of mine.

Really disappointing and cheap support from urban clap.
=

Even after exchanging so many emails. My issue is still there and no one from uc is ready to help...

Team,

This email is in regards to uninstallation / installation of my blue star split ac, for which i tried urban clap on 11-june-2019 however i am really disappointed with the service provided.

I'd like to explain the issue in brief.

On 11-june, i had scheduled a visit of an urban clap employee to perform the task to uninstall / install my blue star split ac from my old address to my new address. While he was unistalling the ac, i specifically asked him to check the performance of ac before he proceed further. He checked and confirmed that the ac was working fine / ac gas was perfectly all right / cooling was perfect.

Now, after installing the ac to new location, i advised him that the ac is not giving proper cooling. He informed me that he has done the servicing of ac, hence advised me to wait for 1-2 days while ac will start giving better performance. At that very point in time, i informed that he is not giving correct statement however i trusted his words and waited for 3-4 days with no success. Now from past 2-3 days, i am raising my concerns but i am not getting positive feedback. Every time i am getting response that, engineer advised me that the gas needs to refill (Which is not a case and that was not informed to me). Although i gave a 5 star rating to urban clap engineer after he completed his job, with an appreciation note.
Though, ac worked fine for couple of hours when he installed but later the ac started giving poor performance.

— reply from uc —

Dear amit,

We sincerely apologize for the inconvenience caused to you.

As we can check, your complaint is already registered with us under complaint id[protected].

We have again raised your complaint with your case manager and you will receive an update regarding your complaint within 24 hours.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta

— my reply —

Sat, jun 22, 1:13 pm (2 days ago)

To urbanclap
Thanks for the update.

— my next email —

Hi team,

I had received a call from urban clap 'kriti' and i explained her all the issue and she said she will get back to me. I have received a quick missed call from urban clap and at the same time, i received a text message stating "we tried to contact you for your ac service and repair service, however, could not get through".

I am this is really disappointing.

Still waiting to get my issue fixed, else would escalate this issue further.

— reply from uc —

Dear amit,

We apologize for the issue.

We have right away shared this with your case manager and you will receive a callback from our end by the end of the day surely.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— my revert to uc —

Team,

I was advised yesterday that my case has been shared with case manager and just now i have received below message.

"
Hi amit raura,

Your case manager kritika kharbanda has indicated that your concern regarding ac service and repair service has been resolved. Tell us about the overall quality of our support by the case manager, by providing your feedback here - https://www.surveymonkey.com/r/YRB99F9?id=24802769

- team uc"

I mean really, you guys are spoiling time for all. Such unprofessional people, so cheap service provider.

Without resolving issues, you are sending this message.

— reply from uc —

Dear amit,

We sincerely apologize for the inconvenience.

We regret to hear that you did not receive any callback from the case manager, we have shared this with your case manager and you will surely receive a callback by the end of the day today.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— email from uc —

Dear amit,

As we can check, you had a conversation with one of our executives named rohit, also the professional was taken on a conference call.

Please confirm in case you have not received any callback on your issue so that we can take the required actions.

For any further assistance feel free to write back or visit our help center.

Regards,
Shweta
Team urbanclap

— my reply to uc —

Team.

I have not received any call today.
Writting this in bold letters, hope you can understand the frustration level of mine.

Really disappointing and cheap support from urban clap.
=

Even after exchanging so many emails. My issue is still there and no one from uc is ready to help...

I had taken 2 a/c service from them, in one a/c the water leakage problem started after servicing all the dust passes thru pipe on there jet pump service, i had complained the same and on 18 may engineer visited and some how manage to solve the leakage issue, but i'm not satisfied and told him that what if leakage started again, he assure me that just intimate thru app and they will visit again and resolve the issue.
On 16th june the water leakage problem again started and on 17th i had registered complain thru app. There app has taken complain and assigned engineer and i got the confirmation sms on my mobile with engineer detail and visit timing, despite that customer care called and told me that they only take complain within 30 days, and your 30 days already lapse on 11th june.
First of all the 30days not complited from repair that, and there system showing 60 days warranty, thatswise the app is still taking complain.
How a company denied service when there system has accepted the same. There executive agreed and confirm me that i will received call from repair section and they will resolve the issue, but still not received any call from them

Urban clap is a fraud company. They hire professional without knowing if they are eligible or not. My dessert cooler stopped working when urban clap technician checked he informed that it needs to be repaired. After repair my cooler started making noise when i called urban clap they told they will look into this matter. They assigned a new technician for this issue. The new technician informed that motor has been damaged during repair and new motor needs to be installed. When i informed urban clap they told me that i have to bear the cost of the new motor. Urban clap tried to cheat people by providing worst service.

I had been using Uclap partner service for last 1 year. for my interior designing firm. From last 1 month i am struggling with background verification/court verification and all the issues.
I had been calling the customer care everyday from last 15 days, submitted various proofs and am assured by the call center people that my problem will be sorted.
No one gives me a due date or exact steps i need to do now to get my account live. Also there is no responsible person on the floor or a senior to whom i can talk to

This is really bad service from Urban Clap. We asked for carpenter service. The work wasn't more than 2 hours. We got charged 1450 despite their rate card showing per hour rate.

they charge 250 for replacing a door handle. Ofcourse this was not explained at all by the carpenter. We were in for a rude shock when his 3.5 hours work came to 1450.

MY ADVICE: Go to the closest hardware shop and ask for a carpenter. Atleast you can go to the hardware shop if you need any further assistance.

Urban Clap: you wont be in business too long with such predatory practices

AC technician assigned by Urban clap is fooling since yesterday regarding replacement of blower of my air conditioner which got faulty. He was supposed to do the service today morning 11 am but since then there is no response whats happening. Both technician and urban clap customer service person are singing the same song that too when I am calling them again and again that your material is not available in market. Don't they have any courtesy or responsibility to inform the end user. whose material they have taken for replacement keeping the entire AC left opened in home.
Customer service is denying any support.