Urban Company Complaints & Reviews

I took a salon service from urbanclap on February 17, for which I made an online payment. But the beautician said she did not receive the amount. So I had to pay again by cash. She said I will get the refund at the earliest. Since then there have been numerous phone calls and long waiting time during call for verification. Every time they would promise me a refund and said I have not received it due to some technical issue from their side. Instead of returning my money, they are sending me messages saying the issue has been resolved . How can they resolve the issue without returning my money. Now every time I try to raise a complain in the app, they would send the same message. I am really being harassed and an really tired of going through the same verification process. Please help and they should pay their customers for harassing them like this

We had an issue with our air-conditioner... N was visited by urbanclap executive kaleem along with his colleague faheem.
The said there isn't any gas in the ac n needs to be filled.. He asked to be paid for the visit n that he will come the next day to fill the gas..
Trusting them we paid the amount of 750/- online.
The next day he did something with the ac left it open for 4hrs n went on another call... Came back at 5pm n said all is done and charged 2800/- in cash, saying this is how it's done. Since, the very next day the ac stopped working all together.. On calling faheem, was told they will revisit... But no one turned up.. Their numbers are switched off...
Have registered 10 complaints at urbanclap in vain... Nothing happened yet...
The first visit was on 24th april, n today is 7th may... No response from urbanclap... Pathetic services...

I have booked twice for beauty services from urbanclap. I even prepaid for the services but the professional has never come and the booking has been automatically cancelled all the time. They just book the appointment but never send the professionals. The refund is also not been done and on being called many times the professionals never pick up the calls.

I suggest never book any appointment from urban clap as they are very unprofessional

My ac was serviced by urbanclap and after that it started with new issues where it is switching off and on on its own. I requested this to be fixed and i was told that this issue is not related and they will send senior technicians to check. I am still waiting for that. I want the problem to be fixed asap and i don’t want to pay anything extra for the problem caused by them. Pathetic service by urbanclap.

I had scheduled ac servicing and gas refill job for urban clap on 27th of arpil. And after the servicing the cooling completely stopped. The technician came back after 2 days, did something and again same result. No cooling. There is no way to call or escalate issues at urban clap as they don't have any customer helpline. There is a useless option of reporting issue and wait for days for someone to reach out. The people who called me to resolve escalation, care nothing for customers. Its over a week now and i am still struggling to get my ac fix, which was broken by urbanclap "expert".
Escalation team promised me a senior tech in two days and absolutely no show and no follow up. I had to keep calling their careless escalation handlers and wait for them to respond at their convenience.
1) incompetent expertise
2) zero customer care
3) no way of escalation
4) customer is the least priority

I got my split ac serviced by urban clap. But the technician damaged the ac
The ac literally stopped cooling after two days and after several attempts of complaining no one from urban clap and i didn't even receive any call also from urbanclap, however when i called the carrier ac company technician he advised me that there is faulty service done by urbanclap technician.

I need the ac service to be redone or the entire amount i paid to the urbanclap technician.

Hello,
I will like to highlight you, i had logged complaint to check my ac... Your technician came without any intimation on time on which appointment was not schedules n don top o that he dissembled my ac and told i will come ine evning as your appointment is o 6.00pm and den after calling him morenthan 5 times after 6.00 pm he answered call and committed he will complete my call and will come in next 1.5hours. After 1.5 hours he called nd told i will come tommorrow morning... My ac i now dissembled and kept everything open and on top of that he is giving threat i will not come do whatever you want...

Its wordt servuce ever.. He has put me in, lurch and he is not completing his job whuch he kept half.. We wasted out time by waiting for him whole day... I will never like to take any service from urban clap... It's very irritating considerug summers season going on.. Waste of time... And worst service in the world...

I got my AC serviced by Urban Clap. But the technician damaged the AC causing the leakage of gas. The AC stopped cooling after the service and Urban Clap sent senior technician to look into the issue. The senior technician acknowledged the damage caused by Urban Clap technician and promised free gas refill on next day. However, Urban Clap customer care executive called me the next day and denied further assistance on the issue and asked Rs 2300 for gas refilling. The usual rate for gas refilling of 0.8 tonn window AC is Rs 1000. Upon searching on internet i got to know that Urban Clap is involved in a big fraud where they damage ACs in name of servicing and then make huge money in name of repairing those damages. Shame on these fraudsters.

Hi Team,

Today i had one of your emp details mentioned above entered Sobha city for my flat no from time frame of 9:30 am to 07:00 pm.

I can share all the proofs on entry as it was approved accidentally by resident.

kindly note emp is claiming he did not enter the premise but the security entry does show. confrontation is i never ordered any services than on what basis employee entered and with what intentions.

Review with employee and let us know if this was mistake on house number entered or any other employee has used other employee details to get entry into sobha city, bangalore thanisandr apartment.

i can be contacted on +[removed] ( international number) or email me at [protected]@gmail.com

I requested a screen issue for I phone 6, the professional came and confirmed issue with screen/touch and changed one for 2400 Rs with 6 months screen warranty.

Just after 1 or 2 day, it started facing the same hang issue again and when I raised the complaint, Pooja, who was handling my case asked that I will give you 100% refund but that would be in terms of credit to the Urban account.

I request you that the professional doesn't really have good idea about diagnosing the issue, there was no issue with the screen still he changed without any check ups and now it is facing same issue. Also, my location is changed to Gurgaon and not possible for me to come to Noida. Hence, I need the amount in my bank account instead of credit.

Kindly look into this, it was a ridiculous service.

I also provided my two numbers because if my original phone gets hang the rep can contact me on another. But, I do not receive call on another number if my one number gets hang.

Registered number with Urban clap: [protected]
Two numbers to contact: [protected]/ [protected]

Literally i got fred up of your services. Yesterday (21/04/2019) i booked a carpenter service for installation of a book shelf and a bathroom corner.

1. Ideally the work should had been done within 30 mins but as the guy was new and not at all professional, it took 78 mins to get these things installed. It seems that i was cheated because this should not have taken more than ₹149 and guy charged me ₹398.

2. Secondly for paying the final balance to the guy[protected] i was unable to use the credit amount which is their in my urban clap wallet. When i opted for wallets the urban clap wallet was not showing i looked for the help from urban clap side but finally found that you donot have your customer care i instantly requested for call back but your services are masha allah i did not received any call from your end yesterday and due to which i had pay the amount from my another wallet.

I am sure you guys are not at all professional and opened this urban clap services for cheating. I don't want to use your services ever again so transfer the amount that is there in my wallet to my bank account from which the initial payment was made.

I booked an electrician to fix noise issue of ceiling fan with remote control. The electrician said that ball bearing of the fan needed to be changed and took the fan with him. He charged rs 247 and marked the job as completed.
He did not return the next day as committed and made different kinds of excuses like he was not well, the repair shop was closed etc. From the third day he stopped picking up the phone and from the fourth day kept his phone switched off.
Then, i submitted complaint against him on urban clap. To this day i have not received any call from their escalation team.
On the 6th his phone was on and we spoke to his wife. She said that he would definitely come the next day.
He came with an associate on sunday. The fan was not fixed. They instead messed up with the remote function of the fan and rendered it useless.
The fan which cost me rs 4000 is now a simple fan making lot of noise, remote function not working and uncontrollable speed.
I want urban clap to compensate my loss fully.
Regards,
Akhilesh

I have used service from urbanclap for gas filled in my samsung refrigerator the person who visit at my home on 10th april wednesday his name is vinod jain from urbanclaphe said rs 2050 is u bill nd Now refrigerator is working but next day same issue with refrigerator i called again urbanclap they said no guarantee nd the person who visited ur home is not in delhi will help you later .. till i m facing same problem with my refrigerator nd today is a 8th day nd no response from urbanclap. pls help

Hello sir my self i am surya i am leaving from Inderpuri newdelhi before 15 day's back i booked for plumber for the service related my water supply is not moving properly regarding executive assign name Pradeep he is taken to me 1500/- rs but still work is pending same issues coming after 2 day's when i was given to the complaint urbanclap manger she is Himanshi she told me you don't worry sir we will going to refund 750/- in your wallet remaining 750/- you can book whatever service urbanclap will going to pay but still it was pending nobudy will update where is my remaining amount i need my hol money now sir i am not trusted to anyone and dear friend who ever join in urbanclap don't trust him they people are doing something & telling something so i lose my 750/- i know it but without getting any documents proof don't believe friends or more information please contact me i tell you friend what they cheaters are doing my no is [protected] please contact me anytime friends...

Urban clap is just a fraud agency. I used it for first time. For repair of ceiling fan. The website boosts of qualified technicians and timely service anywhere in delhi ncr. The site doesn't mention that it's service technicians do only advisory services without repairs.
The electrician calls me and asks whether winding is faulty or capacitor. And that in such a case urban clap will not service. He says if anything is faulty rate will have to be checked from market which is over and above market price. Then he tells me if i can get it done at less price, then he will give 20 fans to me for repairs. Shocking!!
I asked him what's the capacity of capacitor in farads and he doesn't know what is farad.
The technician argues that urban clap does only 'minor' repairs. Website doesn't mention what minor means.
Never ever trust urban clap. Cheat extortion company. Only ads no qualification.
All services advertised by urban clap are just cheating extortion means. Actually they don't have any staff to do such jobs instead ask local mechanics to attend.

I had hired a carpenter through UrbanClap who had mounted a fixed a wall mounted mirror on my wall. The mirror cracked on the same day around the bolts because he fastened it too tight. He admitted the mistake and promised to fix it. However, he is now absconding.
The company is also not providing any help. Their communication is one way and there is no way to contact their customer care. I have written to them on Facebook as well but they are not responding.
I have attached the invoice and the damaged job done.
My phone number is [protected].

Hi team
I had got the ac servicing done on 20th feb from urban clap by feroz. He had refilled the gas and did the servicing. After some days some smell started coming and we thought it was gas leak. We tried to contact the executive but he didn't respond. Then called urban clap and ultimately the engineer revisited and told that there is no leakage. Now after 2 months again there is no cooling and when i called samsung customer care they came and checked and told that there is a leakage due to which the gas has got leaked. I have been trying to raise a request but there has been no response from then. Request you to help me in gettting the refund for the gas filling as i need to get the gas filled in again due to the negligence of the urban clap executive.

Beautician left without complete work and she proving her mobile no or address & said you can come at my place but i have try her no lots of time she never picked up my calls and never reply back to me i want to back my payment on urgent basis and urban clap service is poor service provider
My package details mention below:-

Packages:quick fix details:fruit cleanup by sara + waxing (Full legs, full arms, underarms) + threading (Upper lip, eyebrows) amount:899 quantity:1

Scheduler

B-299, lajpat nagar, sector 4, rajendra nagar, ghaziabad, landmark : na

At 10:30 am, sunday, 9th dec

Booking amount

899

My a/c was not starting. Urban clap tehnican came and changed pcb. Then they also changed motor.

After changing motor, noise is coming from a/c. Technicians are rude and unable to fix the issue. After showing to local technician, he clearly showed motor has not been fixed properly. Urbanclap tech lie, argue and then delay response.

Moreover, there is no way to call their customer care. Communication is just one way, you keep waiting for their call.

I repaired my cooler on 6th april by mehul prajapati

He came nd repair cooler

But that time he show that he cancle my booking

Now cooler is not working
Company policy is 30 days
Now mehul prajapati told to urban clap they didnt repair my cooler

I have call recoding proof they repair it

Customer care not answer proprly
I send recoding proof to [protected]@urbanclap.com

But still they do not do anything

I wnt solution of my problem

The mechanic is fake in this app

I was verry dispointed by it

I wnt solution