Urban Company Complaints & Reviews

Had used the laptop repair service provided by urbanclap. I had myself formatted my laptop and was looking for a technician who can help me install the drivers for my formatted laptop, so i opted for urbanclap. They assigned the job to a particular company and the onsite engineered arrived, he did hit n trail for 3 days then took my laptop to the service center and they somehow arrived at the conclusion that my hard disk was corrupt. Nevertheless...

Initially when we start to use app lead charges was fine... Now in every time when we purchase lead... Lead rate hike a lot..72 credits is too much.. I have spend 4000 rs for 400 credits.. If a single lead would be 72 credit.. It means i can buy only 6 leads 'in 4000 rs..? That not at all worth full
I have complaint in customer care.. No one respond for the same.. I expect some feedback or call back your side.. Otherwise i want refund of my amount i spend there.. Or i will update bad reviews on everywhere..
Regards
Leena nishchal
Rbx studio
[protected]

Thanks

Hi my name is rahul kumar.. My urban clap id is [protected]@gmail.com

My complaint against urban clap
Jo ki credit cut karke customer ka number deti hai main 5 customer ka try kar chuka koi phn nahi utha ta ek to aur kisi kisi ka to number hi nahi milta lekin fir bhi mere account se debit ho raha hai.. Please don't use this app.. They all are cheaters... Koi real customer nahi yaha sab inhi ke number hai.. I am very regret to make account on this app.. Customer care also not ready to solve my query..

If any one there who can help me contact me through my account or mail.

We are registered on urban clap for wedding photography. One ms poonam has rated us 2 stars (She is not my client). Due to this, we are not getting new leads, resulting into financial losses. While our client poonam sharma has given us 4 stars.
Despite numerous calls to urban clap and talking to one mr. Hitesh and one mr. Viabhav they are adamant and not interested in helping us. Everytime we call them up they say they are working on our case and it would take time (Do they plan to provide us wedding photography leads after end of wedding season).
Want to find out
1. How we can claim damages for our loss. (Rs 1.5 lacs).
2. Which all forums are available in india where we can lodge complaints against the company.
3. Can we file a fir against them at delhi (Company is based at gurugram).
Regards,
Pradeep kalra

Hello sir..

Main urcbanclap partner app se apna work start karna chahta tha.. Maine apni id proofs urbanclap partner ki app par upload bhi kr diye. Pr approval ki call mere pass 2 weeks k baad aayi. Or unhone mujhse kaha ki security fees 10, 000 hai or 500/- rupey ka recharge hai or 300 rupey ki tshirt hai.. Or jab maine pucha ki jo ap 10, 000/- rupey ki security ki maang rhe ho to kya ap mujhe written mein doge...?? To unhone...

Hi team,

I had booked for the first time through urban clap for a plumbing service on sunday 3rd september 5-6 p. M. (Email id eliza. P.[protected]@gmail.com).
The service was ok. But i was charged extra 150 rs apart from what was shown in the online payment. The service provider asked me to make the online payment of 250 and took extra 150 as cash for which no bill was provided. The work was very little and it hardly took 10-15 min. No new products were used to repair.
Kindly take proper action on this and provide explanation on the extra 150. Or refund the money

It was a horrible experience as the plumber just said that he has changed the part of our flush which he didn't at all. For no reason he took 1500 rupees and made a temporary fix. Later when the flush again went bad and we opened it, we came to know that there was no change of part. We request you, kindly take strict actions for such thugs. And we surely need our money back.

I have requested for a service through urbanclap for my laptop repair which was not booting up. After so many attempts the technician came from it panthers and tried rectifying the issue. They changed the motherboard, screen and also asked me to upgrade the ram and charged me ₹5600 but the core problem remained.

When i placed a 2nd request, they didn't turn up and cancelled my request saying that they've tried contacting me but to no avail. When i placed a request for the 3rd time, they again cancelled the request citing the same reason despite the fact that i have already spoken with it panthers a day before and fixed the timing. Even when i spoke with urbanclap, they're not ready to listen and act.

Please assist me in resolving my issue as i have already my heard earned money and valuable time to resolve the issue.

I had registered myself on urbanclap for physics tutor. The tutor named kanhaiya jha phone number [protected] who lives in dwarka new delhi charged me 2000 as advance but never came to teach my daughter. Now whenever i call him, he switches off his phone. I not only faced monetary loss, but also my daughters time was wasted for one month as we were hopeful that he would come to teach. Urban clap should hire only verified professionals.

Please be aware of the shoddy service rendered by this service provider who operates through urban clap (Name - richard naveen)

First of all, there is no team of constant workers with this person (Richard naveen) who manages the projects that he undertakes through urban clap. He gets workers on an adhoc basis & puts them to do the work. You are not sure of their skills and the persons change every now and then.
Richard takes the advance payment from customers like us stating that he is buying the material needed (In this case paint boxes) for the work which is yet to start. Workers come for a couple of days and the entire team absconds without any intimation. There is no answering to your calls and no response whatsoever.
Our experience during these two months were - they do a shoddy service after taking the money and you will have to keep your fingers crossed on the quality of work & their attendance for the work.in our project, there has been a lot of rework adding to further delays.
Our project started two months back and was stopped in-between due richard's workers leaving him. It is just sort of abandoned with no information from richard to us. He has now ran away with a huge sum of advance money.
So, sharing our experience through this feedback for others to be careful when they want their projects to be executed by this person.

Few days back i booked a service of my scooty repair. Firstly the unprofessional behaviour by their vendor for calling me and asking me to come on a different time slot. After i complained on urbanclap customer care, they came on time slot i choosed to. The mechanic took my vehicle and he called me up after a day informing me about the condition and major issues with it. Despite of knowing that just by charging the battery the vehicle will only run for a day or 2. He advised me to just charge battery and did minor repair and charged me bloody rs. 560/-. And, when i said that i will pay by urbanclap online pay (I choosed to pay online while booking a service) he forced me alot to pay by paytm wallet or cash. And, handed over a duplicate manual hand written invoice.
That day vehicle was working fine. Very next day it stopped while i was going to market. I left it then n there and came back home by cab (Costed me rs.50). Then i complained on urbanclap customer care. They said the mechanic will visit the same day. Guess what? They came after 2 days. My vehicle was parked at an unknown location because i could not lift it till my home. It wasnt starting at all. Then upon comming after 2 days, the mechanic called me after checking the vehicle that it has very major issues and will cost around 2 to 3000. I thought i was looted. When on the first visit they checked they should give me complete information. I was fooled for a day to pay those 560 rs. It is my hard earned money. My vehicle is parked even after paying and not repaired at all. Just the battery was charged.
Now, i just want 1 thing, i need a refund of all my amount including what i payed for my cab. Or else, i will have to go legally through customer forum.

Thank you.

Hello trai,
Pls. Block sender.
Id-urclap
They r sending sms again & again and they r asking me to call on - [protected] - if i want to stop their sms.
Means anyhow i have to call them & bare call charges too.
They also force to register their portal where i've never ever opened their website.
These r the links they send in sms
1. http://ubcp.in/Web
2. http://ubcp.in/Web2
3. http://ubcp.in/WEBD
4. http://ubcp.in/ archi
.. And many.. Attached screenshots here with.

Pls. Take action against them asap.

I placed a request for mobile repair through UrbanClap App. One man came from Repair Easy . Com for collection of mobile and asking for Rs 250/ as advance money. I opposed paying the money as there was no such condition put by the Urban Clap. I handed over the mobile on condition that the advance money will be adjusted from the repair charge. For next two days no message or call either from the Repair Easy. No body was lifting the phone. When I talked the issue with Urban Clap they were even not aware that phone has been picked up by Repair Easy. Total Un-professional act. After 4 days I received a call that your hand set can't be repaired as no spare available.So far they have not returned the hand set and the money.

We hired a website developer through the UC app. the company claims that they provide validated and genuine professionals. The developer called Machway solutions, took our money and never delivered the project. we are still chasing the developer with no help from urban clap.

The person called Javed and Bilal have taken our money and are not responding to our calls any more.

this is absolute opposite to what your company promises.

I have also written to Consumer court and would definately file a leagal Suit against you and your recomended asupplier.

Damaged the pipes inside the wall-worst experience with urbanclap later. Was very much satisfied with urbanclap until i got assigned with one very low skilled plumber named vajresh (Bangalore). Next day of completion of his work i realized that he has damaged the pipes inside the wall. Further to my bad luck was getting the same plumber assigned whenever i tried to book plumber again. He was smartly playing with the app and not coming to repair inspite of me requesting him multiple times. Plumber number [protected] if anyone wants to damage their house bathroom very badly and if wants to get harassed later : (.

Hi,
I was an partner for urban clap, they wanted to us topay mony urban clap, they give leads all useless, they are eating money like anything. I lost some 5000 to 6000. Now they abuse using bad words not recharging in there website. Please i would request to take action on it.
I get a call from different different number as mentioned below.
[protected]

Was very much satisfied with urbanclap until i got assigned with one very low skilled plumber named vajresh (Bangalore). Next day of completion of his work i realized that he has damaged the pipes inside the wall. Further to my bad luck was getting the same plumber assigned whenever i tried to book plumber again. He was smartly playing with the app and not coming to repair inspite of me requesting him multiple times.

Initially it started with a washing machine repair through urban clap app and the technician came and pick up the machine for repair. They told that the issue is with the drum and they replaced the same. Paid the invoice and after 2 weeks, again the problem started. After multiple follow up with acs and urban clap, the washing machine got picked up after a month. They delivered the rectified machine after 3 weeks (That too after rigorous followup with urban clap), after 2 washes, the machine stopped working.

I have been having bad experience with urban clap escalation team as they promise everytime (Atleast 10+ calls i had with escalation team) and every time, they will say next day 10am they will address the solution. Everytime i have to call urbanclap for a response and the same story repeats. Urban clap your service and escalation team is horrible and i will never suggest anyone to use urban clap

Hi,

I booked an AC service request from urban clap and got it done on 8th of April. But after the service, one of the 3 ACs stopped working. I immediately told the servicing guy that it's not working properly. But he said, it takes 10 mins for AC to start cooling. So i stopped the AC and give them their money and took their phone number, incase it still doesn't work.
Fast forward 2-3 days and I tried to switch on the AC but it wasn't working. I tried calling the servicing guy. He told me that he will come today to repair the fault caused by servicing.But He didn't come back. I tried calling him regularly for a week and got the same response. This got me irritated and i complained the same to URBAN CLAP, because i have booked it from their website and it's their responsibility. But those cheaters refused to take my request and even asked me to now book a repairing request and pay for request and for the damage. I tried to convince them that it's their problem. They for once tried to contact that servicing guy, but when that guy didn't take up their call, they put the blame back on me. It's such a fraud company, they will claim a damage insurance on their website but will not take action once the guy they send has done some damage. These fraudsters are just interested in money and once you pay them they won't listen to you. No matter whose fault it is.

Service Booked Date: Jan 28th, 2017 -Refrigerator repair service on Urban Clap.
First Visit Date: Technician visited on Jan 31st 2017
Service Requested: Refridgerator was not running.
Description of Incident: Technician reviewed and said the mother board has to be replaced. However, the cost will be around Rs.6000 + service. He said my fridge is a failure model hence procuring the mother board will take a few days and possible to not get the part too.
He then said he will repair the mother board and fix it instead. When asked how long the life would be he said 3-4 yrs after repair.
He insisted on fixing a stabilizer - When asked if it is so necessary as mine has run with an inbuilt one for the last 5yrs, he said the mother board has failed because of fluctuations in power, hence it is necessary.
He quoted Rs.6500 in total. He said he will take the part and come back next day. However, knowing I was ready to pay without any qualms, he fixed the board the same day and called me. It was fitted the next day itself. Stabilizer was fitted the following day. All done the fridge worked for 3-4 days, and again it failed. Then the technician has came and changed some part in the freezer. Again it failed. He came back and changed a sensor. It didnt work. He came back and switched it to the freezer. And finally nothing worked. He left and didnt call back for follow up.
Samsing authorized service center visited us and in 10 mins inspected and informed us that the mother board has gone. It can ONLY be replaced and would cost Rs.13000 and it can not be repaired. He said the technician who came earlier has simply fooled us. A stabilizer also was not required and the one installed was not even a good brand like Vguard and the cost charged was way too much.

I complained to Urban Clap - They asked me to talk to the service center. Service Center guys called and took details. I called back to remind them on the status of refund for the utterly poor and incompetant service. No news from them.